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Xxxxx xxxxx here. I received color cartridges instead of the…

Customer Question
Xxxxx xxxxx here. I...

Xxxxx xxxxx here. I received color cartridges instead of the black which is what I use mostly. I can send the 2 color cartridges back but I need a black one soon as possible. Thanks

Technician's Assistant: What's the brand and model of your printer?

Hewlett-Packard HP Envy 7640

Technician's Assistant: How long has this been going on with your HP?

Never had a problem before

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

It has been connected... The other month we had conniction problems

Submitted: 7 months ago.Category: Printers
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Answered in 4 minutes by:
11/26/2017
Technician: Josh, Technician replied 7 months ago
Josh
Josh, Technician
Category: Printers
Satisfied Customers: 21,963
Experience: 5+ years as Tech
Verified

Hi and welcome to JustAnswer! Before we get started, it looks like you may be trying to reach another company. JustAnswer is a question and answer site and not affiliated with the company you are trying to reach. I am a certified technician and if you'd like to continue on JustAnswer, I will try my best to help you with your question. Otherwise, if you came here by mistake, let me know and the Customer Care team will reach out to you.

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Shefin

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Printer and Office Equip. Specialist

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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