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It's only printing in &W. And it says to load paper when…

Customer Question
It's only printing in...

It's only printing in B&W. And it says to load paper when it's already loaded.

Technician's Assistant: What's the brand and model of your printer?

Pro 100 series

Technician's Assistant: How long has this been going on with your printer?

Just started, but the printer has been idle for several weeks.

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I'm not sure about the computer (OS X Yosemite ver. 10.10.5) The printer says it has the latest update.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

That's all

Submitted: 9 months ago.Category: Printers
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Answered in 14 hours by:
11/26/2017
Technician: Harry, Engineer replied 9 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,907
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 9 months ago
No, I think I have solved the problem. The printer is out of ink (even though the supply levels says nearly full). Thanks
Technician: Harry, Engineer replied 9 months ago

Thank you

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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