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Have a HP 4160 stopped printing power button and the yellow…

Customer Question
hi have a HP 4160...
hi have a HP 4160 stopped printing
power button and the yellow arrow button are flashing
Submitted: 7 months ago.Category: Printers
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Answered in 25 minutes by:
11/25/2017
Technician: Harry, Engineer replied 7 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,593
Experience: IT at Justanswer
Verified

Hello:

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

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Customer reply replied 7 months ago
Lights are not flashing
Can u walk me through reprogramming my lap to the printer
Technician: Harry, Engineer replied 7 months ago

Are all of the lights solid?

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Customer reply replied 7 months ago
The power light is solid
I have been here b4
Once I go to print it's not accepting the job or should I say it sends the job but the printer doesn't print it
Technician: Harry, Engineer replied 7 months ago

The power light is solid but what about the Wi-Fi icon?

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Customer reply replied 7 months ago
Where is the wi-Fi icon
I'm terrible at this type of electrical stuff that's why I paid to have u walk me through and trouble shoot
Customer reply replied 7 months ago
When I click my laptop the job gets scanned and looks like it's being sent to the printer but nothing is happening in past the printer would click as job sent and then start pronting
Technician: Harry, Engineer replied 7 months ago

Did it work previously?

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Customer reply replied 7 months ago
of course
Customer reply replied 7 months ago
Occasionally my son disconnects my laptop and uses his Mac to print
I'm thinking it is an issue from lap to to printer not recognizing the job
Technician: Harry, Engineer replied 7 months ago

Is the printer connected via USB or Wi-Fi?

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Customer reply replied 7 months ago
R u there??
Customer reply replied 7 months ago
Harry?
Customer reply replied 7 months ago
I guess you r looking into this for me. I paid for tech support to solve this issue. Pls help
Technician: Harry, Engineer replied 7 months ago

Is the printer connected via USB or Wi-Fi?

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Technician: Harry, Engineer replied 7 months ago

Did you unplug the USB then plug it back into the computer again?

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Customer reply replied 7 months ago
Of course
Technician: Harry, Engineer replied 7 months ago

Did you add it back on your computer?

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Customer reply replied 7 months ago
Harry
Yes I disconnected all wires b4 I paid for technical support.
Technician: Harry, Engineer replied 7 months ago

No, did you add the printer back to your computer through the add/remove option?

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Customer reply replied 7 months ago
I'm going to say No
Bc I don't know what you mean by add/remove option
Technician: Harry, Engineer replied 7 months ago

What is your operating system?

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