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After cleaning print heads the ink is still hardly dark

Customer Question
After cleaning print heads...

After cleaning print heads the ink is still hardly dark enough to see. and the printer will not make copies.

Technician's Assistant: What's the brand and model of your printer?

Epson workforce wf-3620. also i just put in a new black ink cartridge.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No thanks.

Submitted: 9 months ago.Category: Printers
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Answered in 5 minutes by:
11/25/2017
Technician: Kris R, Computer Hardware Engineer replied 9 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 9 months ago
probably over a few months. i dont print much.
Technician: Kris R, Computer Hardware Engineer replied 9 months ago

Ok - can you unplug the printer from the power supply while the printer is off and hold in the power button on it for 30 seconds.
Let me know done
Regards
Kris

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Customer reply replied 9 months ago
no.
Technician: Kris R, Computer Hardware Engineer replied 9 months ago

Ok - can you unplug the printer from the power supply while the printer is off and hold in the power button on it for 30 seconds.
Let me know done
Regards
Kris

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Customer reply replied 9 months ago
done
Technician: Kris R, Computer Hardware Engineer replied 9 months ago

OK great.

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