Printers

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I need some assistance with respect to my printer.

Customer Question
I need some assistance...

I need some assistance with respect to my printer.

Technician's Assistant: What's the brand and model of your printer?

SCX-4729FW

Technician's Assistant: How long has this been going on with your printer?

There is a black line from top to bottom in the middle of the page for the past 2 weeks.

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I don't understand the notion of updating OS.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No, thank you.

Submitted: 9 months ago.Category: Printers
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Answered in 15 minutes by:
11/25/2017
Technician: Kris R, Computer Hardware Engineer replied 9 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 9 months ago
As already mentioned, for the past 2 weeks.
Technician: Kris R, Computer Hardware Engineer replied 9 months ago

Hi

I am not available today so I am going to opt out for another expert to helpyou.

They will email you when they pick this up

Thanks

Kris

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Technician: Harry, Engineer replied 9 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,908
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 9 months ago
I do not need your help anymore. For some unknown reason, I have just printed a page with no line from top to bottom. Thank you very much. Conrad LeBlanc
Technician: Harry, Engineer replied 9 months ago

Thank you

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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