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Mt MG7520 is connected to WLAN and offline. How do I get it…

Customer Question
Mt MG7520 is connected...

Mt MG7520 is connected to WLAN and offline. How do I get it online?

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Wireless

Technician's Assistant: When did you last update the printer driver software?

Never

Submitted: 8 months ago.Category: Printers
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Answered in 3 hours by:
11/25/2017
Technician: Kris R, Computer Hardware Engineer replied 8 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 8 months ago
I've never used it wireless.
Technician: Kris R, Computer Hardware Engineer replied 8 months ago

Ok - can you unplug the printer from the power supply while the printer is off and hold in the power button on it for 30 seconds.
Let me know done
Regards
Kris

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Customer reply replied 8 months ago
It's touch. No button
Customer reply replied 8 months ago
Just forget it.
Technician: Kris R, Computer Hardware Engineer replied 8 months ago

I will flag this for a refund as you have asked me to forget it

Thanks

Kris

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