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My printer just will not connect to my computer. I have

Customer Question
My printer just will...

My printer just will not connect to my computer. I have uninstalled antiviral programs thinking that that was the problem. I'm at my wits end. It was installed once upon a time and since I downloaded McAfee antiviral it's just gone. I don't know what is going on

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Wirelessly as the USB cable I got with the printer - I cannot find on the printer where the square end goes.

Technician's Assistant: When did you last update the printer driver software?

I haven't as I brought the printer in september 2017

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No I don't think so Pearl, I've just got a lot of work to do and I've spent all afternoon trying to figure this nutter out!!

Submitted: 9 months ago.Category: Printers
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Customer reply replied 9 months ago
Is this site safe as you now have my bank account details?????????? I'm worried now as I thought this was an Australian company
Answered in 51 minutes by:
11/25/2017
Technician: Damian Costa,
 replied 9 months ago
Damian Costa
Category: Printers
Satisfied Customers: 233
Experience: Owner at Total Service Computers
Verified

Hi...My name is ***** ***** a veteran technician expert with over 20yrs of experience...I have more questions first before we begin

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Technician: Damian Costa,
 replied 9 months ago

We are worldwide Experts...I am in the USA myself

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Technician: Damian Costa,
 replied 9 months ago

Did you replace or do anything to your router recently?

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Technician: Damian Costa,
 replied 9 months ago

That may have caused the issue?

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Customer reply replied 9 months ago
Hello Damian, thank you but I eventually sorted it out.
Technician: Damian Costa,
 replied 9 months ago

Guessing it was a firewall issue with Mcafee

Whatever it was...we are here is you need us again

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Shefin

Shefin

Printer and Office Equip. Specialist

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11+ yrs experience, inkjets & lasers, from huge to portable

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