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Just recently when scanning the PDF product produced

Customer Question
Just recently when scanning...

Just recently when scanning the PDF product produced displays a vertical line down the right hand side. What needs to be done to remove the line.

Technician's Assistant: Is there an error code on your printer when you try to scan?

No.

Technician's Assistant: When did you last update the printer driver software?

Quiet frankly i cannot recall, possibly some time back.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Not that i am aware.

Submitted: 7 months ago.Category: Printers
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Answered in 2 hours by:
11/25/2017
Technician: Shefin, Printer and Office Equip. Specialist replied 7 months ago
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,625
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

This multifunction printer uses a separate piece of glass (ADF glass) when making copies or scans through the ADF. It is determined that 99% of all lines and streaks on copies made by feeding the original documents through the ADF are caused by debris on the ADF glass. Debris can include dust, paper or toner dust, residue from sticky note adhesive, correction fluid or tape, ink, fingerprints, and more. Even the tiniest of specks can cause the light reflected off the original to be distorted, resulting in a line, streak, or smudge on copies or scans made from the ADF.

In many cases, debris is not readily visible, can be very easy to miss, and might not be removed with just a quick wipe. A soft, lint free cloth moistened with water is usually sufficient to clean debris but more stubborn debris might require additional steps.

If the issue persists, please let me know the make and model number of the printer.

If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit.

My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!

Thank you!

Customer/p>
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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,625
6,625 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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