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I have an Epson WF7620 with an 0xF3 error code that I cant…

Customer Question
I have an Epson...

I have an Epson WF7620 with an 0xF3 error code that I cant get rid of

Technician's Assistant: Is your WF7620 displaying the error on all print jobs, even after you restart it?

Yes it does not completely start up it locks during startup

Technician's Assistant: When did you last update the printer driver software?

Last week

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I even refreshed the OS

Submitted: 9 months ago.Category: Printers
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Answered in 9 minutes by:
11/25/2017
Technician: Karthik, Engineer replied 9 months ago
Karthik
Karthik, Engineer
Category: Printers
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Customer reply replied 9 months ago
okay
Customer reply replied 9 months ago
okay we can try this without connecting
Technician: Karthik, Engineer replied 9 months ago

It sounds like you are unable to take a print from your printer and getting 0xF3. This issue can be resolved through physically in your printer and I am not sure whether it can be resolved through remote access in your computer. There are a few possible causes of this issue, including a bad cartridge, internal debris/contamination, or a hardware failure (bad print head, bad logic board, faulty sensor, etc). So we can try are some cleaning and reset steps.

  • First remove all of the ink cartridges, then clean the metal electrical contacts on the back, as well as where they mate up inside the printer, using qtips and rubbing alcohol. Dry well, then reseat the cartridges.


Then reset the machine:

  • Unplug power at the wall outlet
  • wait 5 minutes
  • press and hold the power/on button for 60+ seconds
  • keep holding while plugging back in, and for another 60 seconds after, then release

Let me know the results, and I'll advise further if needed.

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Customer reply replied 9 months ago
okay thank you, ***** ***** try that
Technician: Karthik, Engineer replied 9 months ago

I appreciate that. Thanks for trying.

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Karthik, Engineer
Category: Printers
Satisfied Customers: 519
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Experience: Senior Engineer at CSS Corp

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