Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have an HP OfficeJet 4652 printer that just jams on the…

Customer Question
I have an HP...

I have an HP OfficeJet 4652 printer that just jams on the paper path. There is a second baffle that the paper flows under. I can't get it to go back into place after clearing the jam

Technician's Assistant: What kind of computer or device are you printing from?

I'm using a dell computer

Technician's Assistant: How long has this been going on with your OfficeJet?

Couple days. The paper just jams., Won't do two-sides at all and onlyu does one sided part of the time

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

+9

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I'm using windows 10 the latest update. The problem appears to be with the second tray paperguide.

Submitted: 7 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 2 hours by:
11/25/2017
Technician: R Hefner, Computer Engineer and Instructor replied 7 months ago
R Hefner
R Hefner, Computer Engineer and Instructor
Category: Printers
Satisfied Customers: 104
Experience: Solution Engineer
Verified

Hello my name is ***** ***** I would like to help you with the OfficeJet printer.

I would like to know if the paper jam was cleared and any additional information.

You can not get it back into place? What are you trying to put back into place, the baffle?

How far has the printer been taking apart?

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
My HP Laserjet 3030 keeps displaying doc. feeder jam but
My HP Laserjet 3030 keeps displaying 'doc. feeder jam' but all documents have been removed and the path is clear. I've tried turning power off and on, also tried cutting the power altogether but it wo… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I have a paper jam and dont know what to do. Ive turned the
I have a paper jam and don't know what to do. I've turned the machine off for 20 minutes then turned it back on. I've been looking for the paper that is supposedly jammed and can't find it. All the li… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
The Printer states Paper Jam Remove rear access cover Clea
The Printer states "Paper Jam" "Remove rear access cover" "Clear all paper" "Press OK> to continue" HOW"?… read more
Tom K
Tom K
Assistant Information Systems Manager
Bachelor's Degree
680 satisfied customers
I have a HP Officejet Pro L7580 with a paper jam showing up
I have a HP Officejet Pro L7580 with a paper jam showing up - I have cleared the paper jam and have checked every possible place. I have turned the it on and off and it still shows a paper jam as the … read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
i have a hp officejet7410 printer fax .and it shows a jam i
i have a hp officejet7410 printer fax .and it shows a jam i can not clear it can you help.… read more
PrinterExpert2010
PrinterExpert2010
Bachelor's Degree
74 satisfied customers
I have a Offiece Jet Pro 8500 Wireless. I would like to have
I have a Offiece Jet Pro 8500 Wireless. I would like to have a service manual. I am getting a message on the printer screen that says there is a paper jam, but I have looked from the front and taken o… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
i have a paper jam with my printer and the paper keeps crinkling
i have a paper jam with my printer and the paper keeps crinkling up to one side when i try to print something.… read more
Naveed.akram
Naveed.akram
Master's Degree
62 satisfied customers
I have an officejet pro k55400 printer with a duplexer. When
I have an officejet pro k55400 printer with a duplexer. When I tried to clear a jam. a long plastic piece fell off. We don't have another one in the building, so I don't have a pattern to follow. Can … read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
I have an HP Officejet L7700 that had a paper jam that I have
I have an HP Officejet L7700 that had a paper jam that I have been unable to clear after about 15 attemps. The sheet of paper that caused it has a missing strip about 3" from the top on the right side… read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
My H-P Officejet Pro L7500 Has had a paper jam. I have removed,
My H-P Officejet Pro L7500 Has had a paper jam. I have removed, as usual, most of it by carefully removing all I can see with fingers and tweezers. However when piecing the sheet together a peiece abo… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I have got a paper block on my printer HP officejet 9130 How
I have got a paper block on my printer HP officejet 9130 How do I open up so I can clear paper?… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
Have HP Officejet Pro L7590, had paperjam, had to lift up one
Have HP Officejet Pro L7590, had paperjam, had to lift up one of four paper guides to remove jammed paper, cannot seem to get guide back down in position which impedes carriage ride. Please help! Than… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
Our HP Officejet 6500 Wireless printer has a carriage jam.
Our HP Officejet 6500 Wireless printer has a carriage jam. The printer is 1 month old. Any suggestions? We live in Edwards CO 81632 and there seems nobody in the valley servicing HP Printers.… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
I have a HP Officejet Pro L7580 All in one The window says
I have a HP Officejet Pro L7580 All in one The window says "Door Open" "Rear Access panel is open" and thus it does not work The panel is closed tightly...in contrast to what the printer says What do … read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
My HP Officejet Pro L7680 All-in-One is displaying the paperjam
My HP Officejet Pro L7680 All-in-One is displaying the paperjam message but I have checked and there is no paperjam. I can't get the message to go away… read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
my printer, hp5550, has a paper jam and the back panel has
my printer, hp5550, has a paper jam and the back panel has fallen off. Please tell me hour to clear the jam and replace the part. thanks… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I have an HP Officejet Pro L7580. The message says paper jam.
I have an HP Officejet Pro L7580. The message says paper jam. I removed all paper visible and hit OK, but it says it is still jammed. The frustrating thing is I put in a single sheet and it feeds thro… read more
Carl Poersch
Carl Poersch
Sr. Network Engineer
Bachelor\u0027s Degree
755 satisfied customers
I have a new (2wks old) officejet pro 8500 a909g all in one
I have a new (2wks old) officejet pro 8500 a909g all in one that stopped working because of a "carriage jam". The carriage moves and I have found no paper to clear. Also, when I turn it off and start … read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x