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I have an Epson Stylus CX6000. It keeps telling me Error 04,

Customer Question
Hi there, I have...

Hi there, I have an Epson Stylus CX6000. It keeps telling me Error 04, Clear paper jam, then press Start. I do not see any paper jammed and when I press start the paper feeds properly. I have unplugged and re-plugged it into the system. I have also made sure all the ink cartridges are at good capacity. Can you help me with this error message?

Technician's Assistant: Is your Stylus displaying the error on all print jobs, even after you restart it?

Yes

Technician's Assistant: When did you last update the printer driver software?

Okay, you got me there. I haven't done that. We got a new computer earlier this year and are on Windows 10. I did not know that I had to do anything with the printer.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I don't know what else to ask

Submitted: 9 months ago.Category: Printers
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Answered in 9 minutes by:
11/24/2017
Technician: Kris R, Computer Hardware Engineer replied 9 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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