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I have a problem w/ my HP Pavillion p6267c computer. I rcvd…

Customer Question
Hello, I have a...

Hello, I have a problem w/ my HP Pavillion p6267c computer. I rcvd a Windows 10 update and the video screen on my HP 2711x is now jacked up (aspect ratio?). I have a ATI Radeon HD 4350 video card and wonder if this older card is not compatible?

Technician's Assistant: How long has this been going on with your 2711X?

It just happened

Technician's Assistant: When did you last update the Operating System (OS) on your jo-1021

Yesterday, it sounded like I was getting a Windows update and that is when it happened. I was working on an Excel spreadsheet and the screen blinked black then the aspect ratio was out of whack. I checked the Windows update history and found an update attempt yesterday "failed", so I was able to just now get it to complete. However, the monitor view is still unchanged from the changes automatically made yesterday

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

It is not a tv issue I believe it is the video card in my HP pavilion computer

Submitted: 7 months ago.Category: Printers
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Answered in 6 minutes by:
11/24/2017
Technician: Cody, Senior Systems Administrator replied 7 months ago
Cody
Cody, Senior Systems Administrator
Category: Printers
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Technician: Cody, Senior Systems Administrator replied 7 months ago

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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Customer reply replied 7 months ago
I first need to understand the fee
Customer reply replied 7 months ago
I asked a question and w/ a sketchy website. I do not trust this. I would like my money refunded.
Technician: Cody, Senior Systems Administrator replied 7 months ago

ok

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Technician: Cody, Senior Systems Administrator replied 7 months ago

do you want to proceed?

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