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I cannot close the lid of my printer, it seems to be stuck.

Customer Question
Second opinion] I cannot...

Second opinion] I cannot close the lid of my printer, it seems to be stuck

Technician's Assistant: What's the brand and model of your printer?

HP ENVY 5530

Technician's Assistant: How long has this been going on with your printer?

Just now

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Never

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I just opened the lid to remove a piece of paper that was too small and now the lid won't close

Submitted: 7 months ago.Category: Printers
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Answered in 4 hours by:
11/24/2017
Technician: Russell H., Printer and Office Tech replied 7 months ago
Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 12,777
Experience: 11+ yrs experience, inkjets & lasers, from huge to portable
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.

A lid like that gets stuck, usually because the hinges are twisted (so the lid won't fit down again in place properly, after it is opened), or else, because there is a piece of some material obstructing the closing - or sometimes both things, if a piece came off the hinges!

Examine the hinges first for looseness, or malpositioning with regard to each other.

Then also examine all around the lid, where it fits onto the rest of the print, and see whether there is any object, loose part of the printer, etc., that might be obstructing the lid settling back into place.

Let me know (in Reply To Expert) what you find out by these examinations, and I will advise you further as necessary.

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Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 12,777
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Experience: 11+ yrs experience, inkjets & lasers, from huge to portable

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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