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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3781
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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My computers tell me that the printer is offline.

Customer Question

my computers tell me that the printer is offline
JA: How are you connecting to your printer: wirelessly or by USB?
Customer: wirelessly
JA: When did you last update the printer driver software?
Customer: The printer was working yesterday
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: i need to put in the ip address i think
Submitted: 12 months ago.
Category: Printers
Expert:  Richard replied 12 months ago.

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me the make and model of the TV?

Thank you

Customer: replied 12 months ago.
I am asking about my printer not TV
Expert:  Richard replied 12 months ago.

Sorry that was a typo on my part, please tell me the make and model of the printer

Customer: replied 12 months ago.
No thankyou I need someone to get my printer working again. I just gave you my CC details and now I would like my $5 recredited as you are not helping me.
Customer: replied 12 months ago.
The printer model is Brother MFC-J6510DW
Expert:  Richard replied 12 months ago.

you can go here for a refund

ww2.justanswer.com/help/how-can-i-request-refund-0