Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Canon Pixma ip 4820 Inkjet Printer. Canon Pixma ip 4820

Customer Question
Canon Pixma ip 4820...

Canon Pixma ip 4820 Inkjet Printer

Technician's Assistant: What's the brand and model of your printer?

Canon Pixma ip 4820 Inkjet Printer - Black Line along back of item being printed - plain paper and Matte Papers - I've tried to use the Cleaning Software a number of times - how many times is it safe to keep using it. A month or so ago the same thing happened - I used the Cleaning Software and it worked until now. I am 85 and legally blind. I love this printer as it loads from the top and changing cartridges is easy. If I could buy a new one I would do it and let 'Old Faithful" as I call it to Printer heaven. I have to print 200 Christmas Cards so I am becoming desperate.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Nothing that I can think of

Submitted: 7 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 3 hours by:
11/23/2017
Technician: Karthik, Engineer replied 7 months ago
Karthik
Karthik, Engineer
Category: Printers
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Printers Question
Technician: Karthik, Engineer replied 7 months ago

Before we proceed further, I would like to ask you few question about this problem. May I know whether you made any hardware changes like ink cartridges or change the print head?

Ask Your Own Printers Question
Customer reply replied 7 months ago
It was making the lines before I put in a new Black cartridge
I don't want to pay $52 to be told I need a new print head. I think I told you that I am 85 and legally blind. Your light green and white wording i can only guess what is being said.
Technician: Karthik, Engineer replied 7 months ago

If the printer is not printing properly, either there might be some clog in the print head. In this case we can try cleaning the print head. I have attached a video of how to clean the print head. Please click the link below: https://www.youtube.com/watch?v=pEkKGBUSwNg

Note: Don't worry about the model number of the printer, the cleaning process of Canon print head are same.

If that doesn't work or if any other steps is unclear please let me know, So that we can try some other alternate solution. Thank you

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Karthik Your Own Question
Karthik
Karthik
Karthik, Engineer
Category: Printers
Satisfied Customers: 519
519 Satisfied Customers
Experience: Senior Engineer at CSS Corp

Karthik is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
In a recent move I carefully packed the disc that came with
In a recent move I carefully packed the disc that came with my Canon Printer.It is Model TS 9120. I love the printer. But I cannot find the disc giving instructions for getting photos on glossy paper from the rear tray. Is there any way to get another disc. I am happy to pay for it. Or can some one type me some simple directions via e-mail. Thank you. … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I cannot print out labels on my Canon MG3600. It only sends
I cannot print out labels on my Canon MG3600. It only sends the sheet through, no print. If I use regular paper, it works! Apparently this is a problem with other models also. … read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
Need software or my Canon iP 4820. My software has just
Need software or my Canon iP 4820. My software has just disappeared (???) … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
Am looking to buy a pixma mg7760 printer and would like to
Hi. Am looking to buy a pixma mg7760 printer and would like to know if it will accept a 220gsm matte double sided inkjet paper (with grain) that is not canon paper. Canon do not make a paper of this t… read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
1,124 satisfied customers
I have a Canon Pixma 6200 that prints green and white and not
I have a Canon Pixma 6200 that prints green and white and not black and white, except when I print on plain paper… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
Output from Inkjet iP4500 prints a 2 mm wide black smudge along
Output from Inkjet iP4500 prints a 2 mm wide black smudge along the back of printed page. The standard cleaning procedures don't help.… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
Trying to use Epson R2400 to print on June Tailor Computer
Trying to use Epson R2400 to print on June Tailor Computer Printer Fabric. The fabric has a paper peel-off base to help feed through the printer. The printer just passes the fabric sheet through and t… read more
Mike Taylor
Mike Taylor
44 satisfied customers
My Canon Pixma printer is just bunching up the right hand side
My Canon Pixma printer is just bunching up the right hand side of the paper when I try to print anything. Is there something I can do to correct this? [email protected]… read more
DrKlahn
DrKlahn
Principal Systems Engineer
Bachelor's Degree
615 satisfied customers
I have an Artisan 710 and Im trying to print pictures and
I have an Artisan 710 and I'm trying to print pictures and note cards, both of which are on 8 1/2 x 11 photo paper but the 11 mil stock will either not feed at all, or keeps jamming. I have ruined a l… read more
dennish1274
dennish1274
I.T. Administrator
Vocational, Technical or Trade Scho
57 satisfied customers
a friend gave me his canon bubble jet BJC-85, and sadly it
a friend gave me his canon bubble jet BJC-85, and sadly it will not print -- paper goes thru, machine makees all sounds and gestures of printing, guides paper thru and out without jamming, but pages b… read more
Handy--Andy
Handy--Andy
Technical
HND Computer Studies
957 satisfied customers
I am looking for a light weight portable printer and I have
I am looking for a light weight portable printer and I have seen the PIXMA iP 100 at a few stores, but on line I have also seen some PIXMA iP 90 for sale. What is the difference between the two ? Stev… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I purchased a pixma ip 4820 printer for a non technical friend
I purchased a pixma ip 4820 printer for a non technical friend and she is having trouble with the Canon solutions software and also the paper tray selection. I suggested using a very simple program - … read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
I have just purchased a Canon Pixma MG5220 and am anxious to
I have just purchased a Canon Pixma MG5220 and am anxious to learn how to print color photos and text labels on discs. I find the book not very helpful. Where, for example, do I go first to design the… read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
hp photosmart c6280 printer I have changed all my ink cartridges
hp photosmart c6280 printer I have changed all my ink cartridges and after that I am getting the error 0xc18a0201. I was checking in hp suuport but I can not resolve the problem… read more
Mike6708
Mike6708
Enrolled in associates degree
579 satisfied customers
I have a Pixma iP3000 and all of a sudden it wont print black.
I have a Pixma iP3000 and all of a sudden it won't print black. I haven't gotten an empty ink cartridge message when printing but I get a blank page. I checked and the black cartridge wasn't clicked d… read more
Mike6708
Mike6708
Enrolled in associates degree
579 satisfied customers
Have got Canon Pixma 610. Has started leaving an ink mark
Have got Canon Pixma 610. Has started leaving an ink mark on the edge of the last end of the page to run through the printer when printing photos. Have done all the cleaning possible and the problem p… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
We own a Photosmart Pro B350 printer and have had banding on
We own a Photosmart Pro B350 printer and have had banding on the prints particularly noticable on the plain colours we have changed ink, HP ink! only, used diferent papers including HP ......Please ca… read more
Mike6708
Mike6708
Enrolled in associates degree
579 satisfied customers
I like to print painting on canvas, by using my Canon Pixma
I like to print painting on canvas, by using my Canon Pixma ip5200 printer. Do I select glossy or mat or something else for best result printing on canvas? Best Regards, [email protected]… read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x