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I just want to make a copy and I keep getting the message…

Customer Question
I just want to...

I just want to make a copy and I keep getting the message Paper source setting is invalid

Technician's Assistant: What's the brand and model of your printer?

Epson WF2760

Technician's Assistant: How long has this been going on with your WF2760?

From the beginning - it is a fairly new printer and i have never been able to make a copy

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I didn't know I had too.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No I don't think so. I can print really nice pictures and I can print from my computer - I just can't copy

Submitted: 8 months ago.Category: Printers
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Answered in 1 minute by:
11/23/2017
Technician: Josh, Technician replied 8 months ago
Josh
Josh, Technician
Category: Printers
Satisfied Customers: 21,963
Experience: 5+ years as Tech
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Technician: Josh, Technician replied 8 months ago

Select Setup, and press the OK button.

Press the up or down arrow buttons, select Restore Default Settings, and press the OK button.

Select Clear All Data and Settings

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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