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My printer is not responding to my computer. I get a message…

Customer Question
My printer is not...

My printer is not responding to my computer. I get a message that says printer in an error state.

Technician's Assistant: Is your printer displaying the error on all print jobs, even after you restart it?

Yes.

Technician's Assistant: When did you last update the printer driver software?

It is a new computer and printer less than a month old. Geek squad sat the computer and printer up. I used the printer a few times next time to use a got the message.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Not that I can think of.

Submitted: 7 months ago.Category: Printers
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Answered in 14 minutes by:
11/23/2017
Technician: Aparna Indresh,
 replied 7 months ago
Aparna Indresh
Category: Printers
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Technician: Aparna Indresh,
 replied 7 months ago

May I know the exact make and model of your printer?

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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