Printers

Printer Repair Questions? Ask IT Technicians for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Printers
This answer was rated:

My Epson printer (model WF-2530 ) needed new ink cartridges

which I purchased at Big...
My Epson printer (model WF-2530 ) needed new ink cartridges which I purchased at Big W today. After installing all four the printer indicated that C which I presume was cyan was not recognised so I returned it to Big W who would not replace it as it had been opened so I bought a second one . After installing the second the same message came up. The ink cartridge was not recognised. I am reluctant to buy yet another one as I feel the same result will occur.
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: About 4 years . It is WF-2530 . Serial number QK8Y020179
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Ipad
JA: How long has this been an issue? What happened right before this popped up?
Customer: When I attempted to print it indicated I needed to replace the ink toner
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: No
Show More
Show Less
Ask Your Own Printers Question
Answered in 31 minutes by:
11/23/2017
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 40,305
Experience: Printer and scanner problem resolver for over 15 years
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Ask Your Own Printers Question
Customer reply replied 22 days ago
I did as requested. Removed from power for 10 minutes. Still telling me that new cartridge not recognised

Thanks

Can you remove the ink from the printer then power it off.

then using a Q-Tip with cleaning alcohol (or warm water if you do not have any), clean out the areas where the ink goes in.

Then use a damp cloth and wipe down the inside of the printer.

Once done, let it dry for 10 minutes

Then put the ink back in, power it on and tell me if it then prints correctly please

This will also allow you to see if any foreign objects are in the printer which may cause this.

Ask Your Own Printers Question
Customer reply replied 22 days ago
Unfortunately that did not work

Thanks

It is the printhead that has faulted, this now confirms it

I am really sorry about this and you are going to have to return the printer to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you

Richard
Richard, Technician
Category: Printers
Satisfied Customers: 40,305
Experience: Printer and scanner problem resolver for over 15 years
Verified
Richard and 87 other Printers Specialists are ready to help you
Ask your own question now

Can you provide me your phone number and I can call you as you requested

Ask Your Own Printers Question
Ask Richard Your Own Question
Richard
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 40,305
40,305 Satisfied Customers
Experience: Printer and scanner problem resolver for over 15 years

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

John

John

Computer Science Engineer

5,078 satisfied customers

CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

Russell H.

Russell H.

Printer and Office Tech

3,214 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Shefin

Shefin

Printer and Office Equip. Specialist

3,150 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,086 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

967 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

< Previous | Next >

Related Printers Questions
Having trouble printing labels from my Epson XP-830. I've
Having trouble printing labels from my Epson XP-830. I've contacted Epson Support and they said my printer settings are correct but I may have some type of configuration problem with computer and prin… read more
Cody
Cody
Computer Science
1,563 satisfied customers
IamtryingtoprintChristmascards. Sorry I an trying to print
sorry I an trying to print Christmas cards on a hp6700 premium using pages on a imac … read more
Harry
Harry
136 satisfied customers
Epson 0x96 error. Reinstalled and updated. Even copy stand
Epson 0x96 error JA: Is your Epson printer displaying the error on all print jobs, even after you restart it? Customer: yes JA: When did you last update the printer driver software? Customer: reinstal… read more
Richard
Richard
Technician
40,305 satisfied customers
It wants to only print a cd not on paper. Xp830. Just today.
it wants to only print a cd not on paper JA: What's the brand and model of your printer? Customer: xp830 JA: How long has this been going on with your printer? Customer: just today JA: When did you la… read more
Harry
Harry
136 satisfied customers
The black ink will not print, just changed it. Hp deskjet
Yes. Can open lid easily. the other ink cartridges are low, but a little left in the magenta so when i print it prints a bit in the magenta color. … read more
Mike Taylor
Mike Taylor
40 satisfied customers
Printer working fine when I ran out of ink. Put a new ink
Printer working fine when I ran out of ink. Put a new ink cartridge in and now it won't print. … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,274 satisfied customers
Louis here customer from yesterday with Two deal with our
Hi Jeffrey, louis here customer from yesterday with Two deal with our canon printer issue Did you get a chance to reach cannon today to resolve my download troubleshooting… read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
171 satisfied customers
How do I replace ink Cartridge on my MG5660 Printer. MG5660.
How do I replace ink Cartridge on my MG5660 Printer … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,274 satisfied customers
I'm not sure if I'm the right section but what i need is a
hi I'm not sure if I'm the right section but what i need is a replacement cartridge … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,112 satisfied customers
HP 3054 printer won't print. Printer shows line that says
HP 3054 printer won't print. Printer shows line that says "printing," followed by a dashed line that grows and then repeats. Nothing prints. … read more
Richard
Richard
Technician
40,305 satisfied customers
My Canon MX532 has a printer error, support code 5100. How
My Canon MX532 has a printer error, support code 5100. How do I fix it?? … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
My HP 6978 does not recognize my mac pro and has in the
My HP 6978 does not recognize my mac pro and has in the past … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
62 satisfied customers
I have a V700 Photo and it will not connect to the Mac, Usb
I have a V700 Photo and it will not connect to the Mac … read more
Jon
Jon
Bachelors Degree
437 satisfied customers
My HP Officejetet 4530 printer will not accept the 61. My HP
My HP Officejetet 4530 printer will not accept the 61 … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
62 satisfied customers
My Cannon will not print out black/ copies. I have cleaned,
My Cannon will not print out black/white copies. I have cleaned, ran test etc. I can print out in color but no black text. It suddenly started doing this and I have changed all cartiridges. … read more
Richard
Richard
Technician
40,305 satisfied customers
My Epson ET-4550 is not printing well, I have run the
My Epson ET-4550 is not printing well, I have run the mainteance program 3 times but not much better, what else can I do? … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
62 satisfied customers
I have a CM/305df printer, I have inserted a new black
Hi I have a CM/305df printer, I have inserted a new black cartridge but it keeps beeping saying Ïnsert Cartidge"which I have. … read more
Richard
Richard
Technician
40,305 satisfied customers
Computer is not connecting to printer. Wirelessly. For some
computer is not connecting to printer JA: How are you connecting to your printer: wirelessly or by USB? Customer: wirelessly JA: When did you last update the printer driver software? Customer: for som… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,274 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x