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I can't get a picture when I preview on my scanner. No it…

Customer Question
I can't get...

I can't get a picture when I preview on my scanner

Technician's Assistant: Is there an error code on your printer when you try to scan?

No it used to give me a preview but not now

Technician's Assistant: When did you last update the printer driver software?

I don't know

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No thank you

Submitted: 7 months ago.Category: Printers
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Answered in 2 minutes by:
11/23/2017
Technician: Kamil Anwar, Technician replied 7 months ago
Kamil Anwar
Kamil Anwar, Technician
Category: Printers
Satisfied Customers: 6,963
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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