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My printhead is not connected. I've cleaned it etc. Nothing.

My printhead is not connected...
My printhead is not connected. I've cleaned it etc. Nothing. Now I can't find my IP address.
JA: What's the brand and model of your printer?
Customer: Lemark Lexmark S-415
JA: How long has this been going on with your S-415?
Customer: Not printing for 3 weeks now I've discovered that print head thing.
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: Never
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: no
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Answered in 5 minutes by:
11/23/2017
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 26,913
Experience: Computer networking/repair. 12+ years experience.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

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Unfortunately this symptom indicates a hardware problem,

specifically, it is the result of a bad printhead (or the logic board that controls it).

The head is a "wear item" that fails with age/use. As this is a 2011 model printer, it is well past its 3 year service life, so this type of failure is not surprising.

There is one step you can take here, to clean and reset the system, but it is very unlikely to help. 99.9% of the time, this does come down to a hardware fault. These lexmarks are widely regarded as the worst printers ever made, they were very poorly designed and built and have very high failure rates. They were so bad that lexmark nearly went bankrupt supporting all the warranty claims, and stopped making inkjets entirely shortly after this model.

While it can be fixed, it is not worthwhile to do so. You would have to, at a minimum, replace the printhead, which costs about $90, A logic board would run you $200-250. For $80-100 you can replace the entire machine with a brand new model, with current technology and a fresh warranty, which makes more sense than buying the new part for an older printer.

Depending how you'd like to proceed, I can advise on the cleaning/reset steps if you wish to try, help with finding parts, finding a local repair shop, or recommending replacement options for you. Just let me know.

Best regards, ***** ***** for the news,

Nathan

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Customer reply replied 24 days ago
Please advise me about the reset steps and also how can I find my IP address?
Customer reply replied 24 days ago
No if the steps don't work I will buy a new printer.

First remove all of the ink cartridges, and the printhead, then clean the metal electrical contacts on the back, as well as where they mate up inside the printer, using qtips and rubbing alcohol. Dry well, then reseat the cartridges.

Then reset the machine:
unplug power at the wall outlet
wait 5 minutes
press and hold the power/on button for 60+ seconds
keep holding while plugging back in, and for another 60 seconds after, then release

Let me know the results, and I'll advise further if needed.

Nathan

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Customer reply replied 24 days ago
No, still not working. Wich small printer/fax can you recommend for private use?
Customer reply replied 24 days ago
Are you there Nathan?

Yes, sorry your last reply just came through,

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If looking for a replacement, I’d recommend any of the Epson workforce series printers. They tend to be very reliable, are easy to set up and use, have good print quality, and reasonably priced ink. Example: http://amzn.to/2wPdNRJ or http://amzn.to/2hQLirU

Note that these, like all consumer grade inkjet printers, are designed to be low cost and are essentially disposable after a few years, subsidized by the high cost of ink cartridges. If you wish to have a better quality and longer lasting printer, that comes with years worth of ink up front, consider the Epson ecotank models instead: http://amzn.to/1PpOj0C

Alternately, for a more business/commercial grade product that will be rated for a 5 year life, consider a laser printer. Lasers cost more up front also, but a toner cartridge can last for thousands of pages. A black only all in one laser is around $125: http://amzn.to/2fdn5PG

while a color model is about twice that: http://amzn.to/1n4I7Q5

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Customer reply replied 24 days ago
Thank you very much for your advise.

You are very welcome!

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.
Thank you, ***** ***** a nice day,
Nathan

Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 26,913
Experience: Computer networking/repair. 12+ years experience.
Verified
Nathan and 87 other Printers Specialists are ready to help you
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Nathan
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 26,913
26,913 Satisfied Customers
Experience: Computer networking/repair. 12+ years experience.

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