Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

My printhead is not connected. I've cleaned it etc. Nothing.

My printhead is not...

My printhead is not connected. I've cleaned it etc. Nothing. Now I can't find my IP address.

Technician's Assistant: What's the brand and model of your printer?

Lemark Lexmark S-415

Technician's Assistant: How long has this been going on with your S-415?

Not printing for 3 weeks now I've discovered that print head thing.

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Never

Show More
Show Less
Ask Your Own Printers Question
Answered in 5 minutes by:
11/23/2017
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 30,783
Experience: Computer networking/repair. 12+ years experience.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Ask Your Own Printers Question

Unfortunately this symptom indicates a hardware problem,

specifically, it is the result of a bad printhead (or the logic board that controls it).

The head is a "wear item" that fails with age/use. As this is a 2011 model printer, it is well past its 3 year service life, so this type of failure is not surprising.

There is one step you can take here, to clean and reset the system, but it is very unlikely to help. 99.9% of the time, this does come down to a hardware fault. These lexmarks are widely regarded as the worst printers ever made, they were very poorly designed and built and have very high failure rates. They were so bad that lexmark nearly went bankrupt supporting all the warranty claims, and stopped making inkjets entirely shortly after this model.

While it can be fixed, it is not worthwhile to do so. You would have to, at a minimum, replace the printhead, which costs about $90, A logic board would run you $200-250. For $80-100 you can replace the entire machine with a brand new model, with current technology and a fresh warranty, which makes more sense than buying the new part for an older printer.

Depending how you'd like to proceed, I can advise on the cleaning/reset steps if you wish to try, help with finding parts, finding a local repair shop, or recommending replacement options for you. Just let me know.

Best regards, ***** ***** for the news,

Nathan

Ask Your Own Printers Question
Customer reply replied 7 months ago
Please advise me about the reset steps and also how can I find my IP address?
Customer reply replied 7 months ago
No if the steps don't work I will buy a new printer.

First remove all of the ink cartridges, and the printhead, then clean the metal electrical contacts on the back, as well as where they mate up inside the printer, using qtips and rubbing alcohol. Dry well, then reseat the cartridges.

Then reset the machine:
unplug power at the wall outlet
wait 5 minutes
press and hold the power/on button for 60+ seconds
keep holding while plugging back in, and for another 60 seconds after, then release

Let me know the results, and I'll advise further if needed.

Nathan

Ask Your Own Printers Question
Customer reply replied 7 months ago
No, still not working. Wich small printer/fax can you recommend for private use?
Customer reply replied 7 months ago
Are you there Nathan?

Yes, sorry your last reply just came through,

Ask Your Own Printers Question

If looking for a replacement, I’d recommend any of the Epson workforce series printers. They tend to be very reliable, are easy to set up and use, have good print quality, and reasonably priced ink. Example: http://amzn.to/2wPdNRJ or http://amzn.to/2hQLirU

Note that these, like all consumer grade inkjet printers, are designed to be low cost and are essentially disposable after a few years, subsidized by the high cost of ink cartridges. If you wish to have a better quality and longer lasting printer, that comes with years worth of ink up front, consider the Epson ecotank models instead: http://amzn.to/1PpOj0C

Alternately, for a more business/commercial grade product that will be rated for a 5 year life, consider a laser printer. Lasers cost more up front also, but a toner cartridge can last for thousands of pages. A black only all in one laser is around $125: http://amzn.to/2fdn5PG

while a color model is about twice that: http://amzn.to/1n4I7Q5

Ask Your Own Printers Question
Customer reply replied 7 months ago
Thank you very much for your advise.

You are very welcome!

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.
Thank you, ***** ***** a nice day,
Nathan

Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 30,783
Experience: Computer networking/repair. 12+ years experience.
Verified
Nathan and 87 other Printers Specialists are ready to help you
Ask your own question now
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 30,783
30,783 Satisfied Customers
Experience: Computer networking/repair. 12+ years experience.

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
Brother MFC-6490CW inactive for several years - can't get
Brother MFC-6490CW inactive for several years - can't get the black ink to print. Wishing for a technical description of the ink management system on this machine. … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I am trying to print and I'm getting nothing but a few
Hi, I'm Marina. I am trying to print and I'm getting nothing but a few specks of ink. I've checked ink levels (2 are fine; 2 are low but not telling me "out of ink yet") cleaned the print heads by sel… read more
Nathan
Nathan
Engineer
30,783 satisfied customers
The inkcartridges are new and completely full. The black ink
The inkcartridges are new and completely full. The black ink does not print. … read more
Jay D
Jay D
Bachelor of Science
501 satisfied customers
Not getting a clean print. I did the maintenance of the
not getting a clean print. I did the maintenance of the header, alignment and put new ink in. the print is skipping … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
On the lexmark website you gave to update firmware, it has
On the lexmark website you gave to update firmware, it has no pro710 listed and nothing pops up when I put it in the search window. I cleaned the printhead, but it still says the printhead isnot suppo… read more
Eric Ewing
Eric Ewing
University IT Manager
182 satisfied customers
I have a Lexmark s510 and getting an error 89.02 printhead
I have a Lexmark s510 and getting an error 89.02 printhead is not supported after I replaced the black cartridge… read more
Nathan
Nathan
Engineer
30,783 satisfied customers
Lexmark pro 4000 printer issue...every page is printing with
Lexmark pro 4000 printer issue...every page is printing with multiple thick black lines over most of the words. I've aligned the print head and deep cleaned the print nozzles.… read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
1,124 satisfied customers
lexmark s405Printer will not print black. Printer indicates
lexmark s405 Printer will not print black. Printer indicates low black ink, but new cartridge just installed the past two weeks and has not bee used except for set-up. So what's happening? This is a r… read more
Nathan
Nathan
Engineer
30,783 satisfied customers
I have a message on my printer that reads (the print head
I have a message on my printer that reads (the print head is not supported by all in one. I took the printhead off and made sure all ink cartriges are tight around 10 times. I bought new ink cartriges… read more
Brandon M.
Brandon M.
System Administrator
Vocational, Technical or Trade Scho
2,143 satisfied customers
I purchased a PrestigePro 805 about 2 years ago, just put in
I purchased a PrestigePro 805 about 2 years ago, just put in new cartridges and find the color printing is awful. It is mostly red tone and even when printing black only has a red tone. At the price o… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
Ive received a "printhead error" message on both my moniter
I've received a "printhead error" message on both my moniter and psinter mene screen. I've done everything tech support told me to try to clear the problem, removed and cleaned contacta and nozzles on… read more
Richard
Richard
Retired
Associate Degree
1,593 satisfied customers
I have been told by a supplier that the printhead for my Lexmark
I have been told by a supplier that the printhead for my Lexmark printer S 405 is obsolete - do you know if this is true? I've been having trouble getting one. It seems ridiculous, the printer is only… read more
Travis B.
Travis B.
Computer Technician
High School or GED
2,630 satisfied customers
My S405 will not print color; all 4 cartridges show a supply
My S405 will not print color; all 4 cartridges show a supply of ink. I disconnected the power cable ... it still will not print color. What do you suggest?… read more
Bernie
Bernie
Printer Technician
Bachelor's Degree
1,997 satisfied customers
Lexmark Pro 200 s500 The colors will not print. I just
Lexmark Pro 200 s500 The colors will not print. I just replaced all four cartridges ( Black XL 100 all 3 colors normal 100). Now the only color that prints is black. I have deep-cleaned several times … read more
Richard
Richard
Retired
Associate Degree
1,593 satisfied customers
I have problem with the printhead again.This is the second
I have problem with the printhead again.This is the second one i've had in two months,I have done everything it told me to and still get error.I have clean the print head again and again and still not… read more
Richard
Richard
Retired
Associate Degree
1,593 satisfied customers
I have a Lexmark 901Pro printer that I have had for about 5
I have a Lexmark 901Pro printer that I have had for about 5 weeks now. I was not real impressed with the color printing from the start, but now the printer will not print any colors. I have tried thin… read more
Richard
Richard
Retired
Associate Degree
1,593 satisfied customers
I have a 3 week old Lexmark pro. I use it as a copier [3-5
I have a 3 week old Lexmark pro. I use it as a copier [3-5 copies daily] and a fax [1-15 pages daily] At least once a day I get a message that theit id a problem with the printhead. I remove the print… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I need a Print Head Device for a Dell 2135 color laser printer
I need a Print Head Device for a Dell 2135 color laser printer made by Lexmark. Dell doesn't list it. Can I buy this from Lexmark and what would be the part #? Thanks Roger B. Harlan [email protected]… read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x