Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

I just purchased a new printer (my third HP in several

I just purchased a...

I just purchased a new printer (my third HP in several years) and am having a great deal of difficulty hooking it up to my PC. It seems that he Fax, scan and copy functions are all right but I cannot print any documents from my PC.

Technician's Assistant: What is the machine's exact make and model? And can you guesstimate how old it is?

Oh sorry - Officejet Pro 8720

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC with WIndows 10

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I jut purchased the new printer a couple of days ago and have been trying to hook it up since - I have tried al of the online troubleshooting, but it keeps telling me the printer has not been turned on.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

NO - just this. I have never had an problems hooking up other new printers and other peripherals in the past.

Show More
Show Less
Ask Your Own Printers Question
Answered in 1 minute by:
11/23/2017
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 40,840
Experience: Troubleshoot printers, scanners, etc.
Verified

Hi,
I'm sorry about the issue. Is the printer connected to the computer with a USB cable? Or is the connection wireless?

Please reply at the box below. Thank you,

Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 40,840
Experience: Troubleshoot printers, scanners, etc.
Verified
Viet - Printer Tech and 87 other Printers Specialists are ready to help you
Ask your own question now
Customer reply replied 8 months ago
Wireless is what I am attempting to use

Thank you. On your computer, please click on the website below in order to connect with me remotely, then I can help you directly:

http://www.justanswer.com/remotedesktop/join.aspx?Session=ab73979e-3845-4879-8202-9426e101ff11
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Ask Your Own Printers Question

I have resolved the issue via remote support. If you need help with anything else, please come back any time. Thank you very much.

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Viet - Printer Tech Your Own Question
Viet - Printer Tech
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 40,840
40,840 Satisfied Customers
Experience: Troubleshoot printers, scanners, etc.

Viet - Printer Tech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
Can I use 950XL cartridiges in my new HP Office Jet Pro
Can I use 950XL cartridiges in my new HP Office Jet Pro 8720? … read more
sjena1982
sjena1982
Bachelor\u0027s Degree
11 satisfied customers
My blue is not coming out, brand new cartridges, I cleaned
my blue is not coming out, brand new cartridges, I cleaned the printer heads... all other colors are ok … read more
Jeff Ray
Jeff Ray
Graduate of B.S. Computer Science
6 satisfied customers
I installed new internet service with Wi-Fi. When I went
I installed new internet service with Wi-Fi. When I went on-line and attempted to change my designated printer to WI-FI, the whole printer disappeared. I have an OfficeJet Pro 8720 which was previousl… read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
How do I connect to network for wireless with HP8720
How do I connect to network for wireless with HP8720 Printer? … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
How can I disconnect FAX from my HP OfficeJet Pro 8720. When
How can I disconnect FAX from my HP OfficeJet Pro 8720. When I try to print anything, the fax comes on and wants to fax the document and will not let me print it.… read more
Sheri
Sheri
Bachelor\u0027s Degree
588 satisfied customers
We purchased a brand new HP AllinOne Computer and I am
We purchased a brand new HP AllinOne Computer and I am trying to scan a document to my HP LaserJet PRo 8720. It only recognizes the old laptop name. How do I get it to recognize my new HP Allin One? … read more
Viet - Printer Tech
Viet - Printer Tech
Printer Technician
Bachelor's Degree
40,840 satisfied customers
I have a brand new officejet 8720. I want to send a fax. How
I have a brand new officejet 8720. I want to send a fax. How do I do it? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
HP OfficeJet Pro 8720 will not connect to my network server
HP OfficeJet Pro 8720 will not connect to my network server and it has been working flawlessly … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
255 satisfied customers
I can print one page then I get a ink system failure. Turn
I can print one page then I get a ink system failure. Turn off and turn on. I do, then the cycle repeats. Its and HP6500 Officejet. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
My hp office jet pro 8720 shows there is a paper jam when I
my hp office jet pro 8720 shows there is a paper jam when I turned it on. I have not used the document feeder. This happened when I turned on the printer. I have followed all the directions on your we… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I have an hp office jet pro 8720. I am trying to learn to
I have an hp office jet pro 8720. I am trying to learn to scan documents then attach them to email. But each time I touch scan on the printer, then touch email: it says no email file has been set up? … read more
Cris
Cris
60 satisfied customers
My HP printer and my computer aren't connecting. My router
My HP printer and my computer aren't connecting. My router is working and we hookked up the Officejet Pro 8600 wireless. It was working but now isnt and it has been suggested that maybe there is a pro… read more
PC_Wizzard
PC_Wizzard
IT Technician
44 satisfied customers
I have a HP OfficeJet Pro 8720 that was fully installed and
I have a HP OfficeJet Pro 8720 that was fully installed and working with all functions until recently. The scan function is no longer on the touch panel. How do I get it back? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
I'm having a problem setting up my fax & scan functions. HP
I'm having a problem setting up my fax & scan functions. … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
56 satisfied customers
I HAVE AN OFFICEJET PRO 8720. And I'm old..... How do I get
I HAVE AN OFFICEJET PRO 8720. And I'm old..... How do I get it to take a scan into a flash drive and over to my computer … read more
MikeW
MikeW
Owner/Operater Starlite Computers
Bachelor\u0027s Degree
103 satisfied customers
Hp8710 cannot access cartridge area, hp8710 ink hookup
the prep. says to turn on and load carts. flap opens but ink holder is to right behind display … read more
Bob James
Bob James
IT Support Specialist
Network Support Certificate
103 satisfied customers
Greetings. Some time ago I purchaed an HP Officejet/Officejet
Greetings. Some time ago I purchaed an HP Officejet/Officejet Pro J4580 All-in-One. At the time of purchased to producted contained on the "Fax Getting Started Guide" for an operation which I seldom u… read more
Benjamin S
Benjamin S
Systems Analyst
Associate Degree
10 satisfied customers
I have an HP Officejet Pro L7555 printer and want to use the
I have an HP Officejet Pro L7555 printer and want to use the fax function. What do I need to do other than plug in the telephone line? This is my only phone line and I do not plan to leave it hooked u… read more
Viet - Printer Tech
Viet - Printer Tech
Printer Technician
Bachelor's Degree
40,840 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x