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I'm trying to get the scan feature to work and it keeps

Customer Question
I'm trying to get...

I'm trying to get the scan feature to work and it keeps telling me to conect my pc but the printer works fine

Technician's Assistant: Is there an error code on your printer when you try to scan?

Yes

Technician's Assistant: When did you last update the printer driver software?

Dont know if i ever did

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I just want to scan

Submitted: 8 months ago.Category: Printers
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Answered in 5 minutes by:
11/22/2017
Technician: Ashik, Technician replied 8 months ago
Ashik
Ashik, Technician
Category: Printers
Satisfied Customers: 12,432
Experience: Bachelor of Computer Application (BCA), Professional Experience in Printers
Verified

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

What is the model of your printer ?

What computer are you using ? Apple Mac or Windows PC ?

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Customer reply replied 8 months ago
Epson Stylus NX510 series, Windows
Customer reply replied 8 months ago
Are you from epson? I feel i'm getting scamed
Technician: Ashik, Technician replied 8 months ago

This is JustAnswer, a paid support site. This is not a scam site. You will have to pay for the support you get here. You will get full refund if we couldn't solve the problem

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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