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6520 series photoshop printer cartridge carrier frozen after…

Customer Question
6520 series photoshop printer...

6520 series photoshop printer cartridge carrier frozen after installing non-hp ink cartridge, tried turning on and off, seems stuck

Technician's Assistant: What's the model of your printer?

6520 series

Technician's Assistant: Are you getting any error messages? Are you able to open the lid that covers the cartridges on your printer?

Cartridge is empty or damaged

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Not that I CAN think of

Submitted: 7 months ago.Category: Printers
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Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 1 hour by:
11/22/2017
Technician: Karthik, Engineer replied 7 months ago
Karthik
Karthik, Engineer
Category: Printers
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Technician: Karthik, Engineer replied 7 months ago

Before we proceed further, I would like to ask you few question about this problem. Do you have any new HP ink cartridge with you now? The reason why I am asking is we can try to install the new HP ink cartridge and check on the printer because Non-Hp ink cartridge is not compatible for the HP printer. Only HP ink cartridge is compatible.

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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