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It just keeps saying cancelling. It is an HP Envy and the…

Customer Question
It just keeps saying...

It just keeps saying cancelling. It is an HP Envy and the serial #CN42F130KQ

Technician's Assistant: What's the make/model number of your printer? How old is it?

HP Envy Cn42F130KQ

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

A Mac

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I tried to print a color picture from an email. Said low on color ink and then went to saying canceling

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I would not even know what else to tell her. Not printer savvy!

Submitted: 7 months ago.Category: Printers
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Answered in 5 minutes by:
11/22/2017
Technician: Josh, Technician replied 7 months ago
Josh
Josh, Technician
Category: Printers
Satisfied Customers: 21,928
Experience: 5+ years as Tech
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Ask Your Own Printers Question
Technician: Josh, Technician replied 7 months ago

Please remove the power cord from the ROKU

Wait 2 minutes

Plug in the power cord and power it on

Do you still have the issue?

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Technician: Josh, Technician replied 7 months ago

Hello!

I just wanted to take a moment to check back with you to see if you need more assistance. If you are all set, I would appreciate it if you could take a moment to rate my service with 5 stars, at the top of the page. If you need further assistance, just let me know using the reply box provided so we can work together to solve the issue.

Thank you!

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