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Customer Question
My name is *****...

My name is ***** ***** you a real live Knowledgeable Brother support person, not a scam, because the last time I tried this some clown tried to tell me I had to have a license to attach a Brother printer to my PC.

Technician's Assistant: Yes, I'm a bot. I make the process of talking to the Printer Expert more efficient and affordable by asking basic questions. Can you guesstimate how old your Brother is? And just to clarify, what's the exact model?

About two - three years== MFC J475DW

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Mac The latest up grade

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

About a month I am with cox had to change modems. worked great until then

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I type in the code the printer prints out that the code is acceptable and everything is go but still no print

Submitted: 7 months ago.Category: Printers
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Answered in 8 minutes by:
11/22/2017
Technician: Ashik, Technician replied 7 months ago
Ashik
Ashik, Technician
Category: Printers
Satisfied Customers: 12,338
Experience: Bachelor of Computer Application (BCA), Professional Experience in Printers
Verified

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

This is JustAnswer.com, a paid support site. JustAnswer is not affiliated to Brother, however we provide support to all kind of computer and printer problems. You will get full refund if I couldn't solve your problem.

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Customer reply replied 7 months ago
No I want Brother Support not an outside entity.
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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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3,781 Satisfied Customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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