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I have an HP All in one printer Deskjet 3630 and when I

Customer Question
I have an HP...

I have an HP All in one printer Deskjet 3630 and when I moved from Fla to Ga. and had to connect to a new wireless router my printer went undetected. I uninstalled and tried reinstalling the software from my CD rom and from the HP website but I continuously receive some kind of Error 3 message

Technician's Assistant: Can you guesstimate how old your Deskjet is? And just to clarify, what's the exact model?

I purchased it on 8/19/2016

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Windows 8 pc

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

For 2 months already

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No thats it

Submitted: 8 months ago.Category: Printers
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Answered in 13 minutes by:
11/22/2017
Technician: tyroneboman, Technician replied 8 months ago
tyroneboman
tyroneboman, Technician
Category: Printers
Satisfied Customers: 10,539
Experience: Repair and Service Technician
Verified

Hi ,
My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
The best option will be to use a secure remote screen connection to troubleshoot the issue, this will require downloading a screen connect app to get us started. Will that be okay?
You can reply to me here by typing in the box below please.

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Customer reply replied 8 months ago
Randy are you there?
Technician: tyroneboman, Technician replied 8 months ago

yes

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Customer reply replied 8 months ago
I've already paid an $5 deposit plus $18 in addition. So you're asking for $39 to fix the issue or to remote to my PC?
Technician: tyroneboman, Technician replied 8 months ago

I am sorry for any difficulty or confusion. I am not sure about any of the fees. I only do the tech support. However our service is backed by 100 % guarantee and customer service will be glad to answer any account questions for you. The remote connection will be the best option to correct the issue.

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Customer reply replied 8 months ago
Ok so tell what must I do to have you successfully remote to my pc?
Technician: tyroneboman, Technician replied 8 months ago

do you see the additional service offer?

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Technician: tyroneboman, Technician replied 8 months ago

it seems there was an issue with the payment form. Sometimes the issuing card company declines the transaction for security purposes.

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Shefin, Printer and Office Equip. Specialist
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