Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Ink full but printing bad. Canon MG5220, not sure how old…

Customer Question
Ink full but printing...

Ink full but printing bad

Technician's Assistant: What's the make/model number of your printer? How old is it?

Canon MG5220, not sure how old maybe 5

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Lenovo laptop - Windows 7

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

It just started about a week ago

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

It was working fine then not

Submitted: 4 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 4 minutes by:
11/22/2017
Technician: Karthik, Engineer replied 4 months ago
Karthik
Karthik, Engineer
Category: Printers
Satisfied Customers: 430
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Printers Question
Technician: Karthik, Engineer replied 4 months ago

It sounds like you are unable to make print and quality of the printer was poor, In this case we need try Manual cleaning of inkjet printhead assembly. You can follow the instruction given below for cleaning the printer head.

  • Most Canon inkjet printers have a removable printhead assembly. When I got my last Canon printer the printhead assembly had to be installed before you could install the cartridges. I have never run Xerox inkjet printers so I can only assume there is a way of removing their printhead for cleaning.
  • Remove cartridges then the printhead assembly according to the printer manual. To clean printhead assembly use a mixture of 50% distilled water and 50% window cleaner such as Windex with ammonia. This is the mixture we use to clean HP and LexMark cartridges which we remanufacture.
  • I like to use a plastic bowl so the printhead is not damaged. Submerge the printhead assembly in the cleaning solution described above for 1 - 3 minutes. You want it completely submerged. The goal here is to force any air out of the nozzles and to soften any ink which may be dried on the nozzles. You can use an ultrasonic cleaner if you have one available.
  • Remove the printhead and carefully blot any excess liquid off the printhead assembly with a paper towel. Be sure to dry any electrical contacts completely. Blot off any excess ink which may be on the bottom of the printhead. Do not 'wipe' the printhead as this could scratch it. Be gentle. You want the liquid in the nozzles to remain there so don't shack the cartridge to remove the liquid or blot the printhead where the ink comes out as this will wick out whatever liquid is in the nozzles and the air will again block ink flow.
  • Replace the printhead assembly and cartridges. Run a few dense pages of graphics to get the ink flowing. If the print looks light this is because of the cleaning solution in the printhead. It should only take a few pages for the colors to come back to their normal level.

If that doesn't work or if any other steps is unclear please let me know, So that we can try some other alternate solution. Thank you

Ask Your Own Printers Question
Customer reply replied 4 months ago
Thank you, I'm looking for the manual so i can remove the print head
Technician: Karthik, Engineer replied 4 months ago

I have attached a manuals for the printer and I have provided you a video link and Nozzle check link with this conversation for cleaning print head. You can watch the video and you can clean the print head.

User Guide: http://files.canon-europe.com/files/soft39429/Manual/CanonMG5200EN.pdf

Nozzle check reference link: https://support.usa.canon.com/kb/index?page=content&id=ART109191

Video link: https://www.youtube.com/watch?v=BAB-l_k-pLA

Note: video link will show with different model number you don't have to worry about that because all the print head will be the same for all the printers.

Ask Your Own Printers Question
Was this answer helpful?
Ask Karthik Your Own Question
Karthik
Karthik
Karthik, Engineer
Category: Printers
Satisfied Customers: 430
430 Satisfied Customers
Experience: Senior Engineer at CSS Corp

Karthik is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

John

John

Computer Science Engineer

5,094 satisfied customers

CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

Russell H.

Russell H.

Printer and Office Tech

3,279 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Shefin

Shefin

Printer and Office Equip. Specialist

3,246 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,122 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,014 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

< Previous | Next >

Related Printers Questions
It sounds like it is printing the paper moves through but
it sounds like it is printing the paper moves through but nothing prints … read more
Harry
Harry
1,383 satisfied customers
It only prints blank pages. Its a brand new printer
it only prints blank pages JA: Have you tried running your printer's self-cleaning cycle? (Sometimes you have to run this several times to see results.) Customer: yes JA: Have you tried wiping down th… read more
Harry
Harry
1,383 satisfied customers
I have a HP Photosmart 7520 and it has been in climate
I have a HP Photosmart 7520 and it has been in climate controlled storage for 2 years. I have been able to hook it up but when I try to print the pages are blank. I replaced all of the printer cartrid… read more
Steve Asher
Steve Asher
AAS Network Infrastructure
49 satisfied customers
Printer mx 720 says support code 1403.type of print head is
printer mx 720 says support code 1403.type of print head is incorrect … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
My printer is a mg5250 It won't print from my ipad what do I
my printer is a mg5250 It won't print from my ipad what do I have to do … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
It's a brand new printer and I can't figure out how to put
It's a brand new printer and I can't figure out how to put the printer cartridges in. I had another brand before and the cartridges slipped in from the front … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I have a Brother MFC-L2700DW printer connected wirelessly to
I have a Brother MFC-L2700DW printer connected wirelessly to an Apple desktop. My printer display spontaneously changed to a DEEP SLEEP mode and quit printing on March 20. I contacted Just Answer and … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,246 satisfied customers
My Office Jet Pro 6970 keeps saying "The Printer is not
My Office Jet Pro 6970 keeps saying "The Printer is not connected" and "Unable to find printer" … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
It will not print documents from computer all of a sudden.
It will not print documents from computer all of a sudden. New printer, 2-3 old!!! … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
I'm having problems with my printer the black ink is not
Hi I'm having problems with my printer the black ink is not functioning i put in a new ink cartridge and no luck … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I have replaced my 6978 printer with another one but it will
I have replaced my 6978 printer with another one but it will not print. … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
Just purchased an Epson XP 830, and love it. However, each
Just purchased an Epson XP 830, and love it. However, each morning when I try to print over Wi-fi, it doesn't respond. I re-boot the printer, and then it works for the rest of the day. Annoying becaus… read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,246 satisfied customers
I have replace the black ink cartridge and now it doesnt
I have replace the black ink cartridge and now it doesnt want to print. The two orange lights on the printer is on. Help plaese … read more
Harry
Harry
1,383 satisfied customers
I have a Canon image class D 550. it started printing light
I have a Canon image class D 550. it started printing light so I changed the cartridge, there is no change it is still printing very light … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,279 satisfied customers
I have an HP Scanjet scanner G4000. Can I get a D software
I have an HP Scanjet scanner G4000. Can I get a D software to work with windows 10? Gene Grand Rapids … read more
Mike Taylor
Mike Taylor
42 satisfied customers
I CANT CONNECT MY NEW XFINITY TO MY WIRELESS PRINTER.
I CANT CONNECT MY NEW XFINITY TO MY WIRELESS PRINTER … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,246 satisfied customers
5370dw, printer ligght is solid red (not flashing) paper is
5370dw , printer ligght is solid red (not flashing) paper is full, tripped the first time with 1/2 paper lad. I unplugged and it worked a few times. Then didn't opened and closed all openings , remove… read more
Steve Asher
Steve Asher
AAS Network Infrastructure
49 satisfied customers
WILL NOT install on my laptop. XP 830. But after a stressful
Yes, but after a stressful moment I uninstalled and decided to contact support … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x