Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I am getting error message 0xc19c0003. Officejet Pro 8610.

Customer Question
I am getting error...

I am getting error message 0xc19c0003

Technician's Assistant: Just to clarify, what's the exact make and model of your machine?

Officejet Pro 8610

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

MacBook Air

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

This just happened - nothing happened before this

Submitted: 7 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 5 minutes by:
11/22/2017
Technician: Josh, Technician replied 7 months ago
Josh
Josh, Technician
Category: Printers
Satisfied Customers: 21,933
Experience: 5+ years as Tech
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Ask Your Own Printers Question
Technician: Josh, Technician replied 7 months ago

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

Ask Your Own Printers Question
Customer reply replied 7 months ago
now it says missing or failed printhead
Customer reply replied 7 months ago
No
Technician: Josh, Technician replied 7 months ago

How old is the printer?

Ask Your Own Printers Question
Customer reply replied 7 months ago
The printer is probably 4 or 5 years old
Technician: Josh, Technician replied 7 months ago

Unfortunately, the error that you are experiencing is an internal failure which would require repair/replacement. The bad news is that your printer is outside of warranty and it would cost more to repair the printer than to buy a new one. You can purchase a new one for around $50-$60 at a local electronics store such as Best Buy.

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
My HP Officejet Pro 8610 says printer failure & to contact
My HP Officejet Pro 8610 says printer failure & to contact HP. I have turned it off & the message still comes on. I can not use my printer. … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I am trying to scan to my Macbook Air. I have a Hp Officejet
I am trying to scan to my Macbook Air. I have a Hp Officejet Pro 8600 Plus. the message tells me , Check internet , ok , check address ,ok and OCR app??? … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I cannot print on my HP Officejet Pro 8610 and I have for a
I cannot print on my HP Officejet Pro 8610 and I have for a long time. … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
When I print out a preview of label page the printing starts
when I print out a preview of label page the printing starts at the very top of the page rather than down where the label would be. … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
501 satisfied customers
My hp officejet pro 8610 has suddenly started to leave faint
my hp officejet pro 8610 has suddenly started to leave faint horizontal lines across pictures when I copy them in color, what might the problem be. I've had my printer a little over a year. … read more
Samuel NetEngineer
Samuel NetEngineer
Associate\u0027s Degree
699 satisfied customers
Help needed with connecting a new computer to my HP
Help needed with connecting a new computer to my HP Officejet Pro 8610 … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have an HP 8610 printer. I disconnected it from my desk
I have an HP 8610 printer. I disconnected it from my desk top computer and set up my new HP Officejet Pro 6968, which is now working fine. I thought the 8610 was shot but found out out it is not. The … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
Within the last few days, I keep getting an error message
Within the last few days, I keep getting an error message that keeps saying Printer Not Connected. I have been using this printer with my MacBook Pro laptop for over two years! How can I "connect" it … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
Officejet Pro 8610 has a document stuck in the printer
Officejet Pro 8610 has a document stuck in the printer queue. It won't print and it won't cancel. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
My HP Officejet pro 8610 is offline and I can't find out how
My HP Officejet pro 8610 is offline and I can't find out how to change it to online … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Office jet pro 8610 says it can not find my computer, couple
Office jet pro 8610 says it can not find my computer … read more
Damian Costa
Damian Costa
Owner
Computer Network System Engineer
43 satisfied customers
I have an HP Officejet Pro 8610. I have a message that
I have an HP Officejet Pro 8610. I have a message that printhead is "missing, not detected or incorrectly installed" Error Code Oxc 19a0040. … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Can't get laptop windows 10 to connect to hp officejet pro
can't get laptop windows 10 to connect to hp officejet pro 8610 with usb cable … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I need to connect my hp officejet all-in-one pro 8610 to my
I need to connect my hp officejet all-in-one pro 8610 to my gateway computer as main printer … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I have a HP Officejet Pro 8610. I had a paper jam with a
I have a HP Officejet Pro 8610. I had a paper jam with a page of labels and since then it always jams, even though I've gotten everything out I can see. A white tab broke off in the process. I suppose… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I'm looking for a printer that will connect with my Verizon
Hi, I'm looking for a printer that will connect with my Verizon Jetpack. I'm having some issues getting my HP Officejet Pro 8610 to connect to it. … read more
Josh
Josh
Technician
21,933 satisfied customers
My printer is an HP Officejet Pro 8610 and keeps saying
My printer is an HP Officejet Pro 8610 and keeps saying error status..cannot print … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
My printer Officejet Pro 8610 print is stuck requires
My printer Officejet Pro 8610 print is stuck requires troubleshooting. This is the third printer I have bought in about 2 months and the same thing happens. It works then it stops printing and puts it… read more
VanMagnus Systems
VanMagnus Systems
Professor
Vocational, Technical or Trade Scho
69 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x