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I have an Epson workforce wf-3640 and I have tried to clean…

Customer Question
Hi Pearl, I have...

Hi Pearl, I have an Epson workforce wf-3640 and I have tried to clean the print heads about 10 times. They aren't coming clean. Is there anything else I can do?

Technician's Assistant: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?

About 2 years, Workforce WF-3640

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I went to print a photo and noticed it was not printed clearly.

Submitted: 9 months ago.Category: Printers
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Answered in 30 minutes by:
11/21/2017
Technician: Kris R, Computer Hardware Engineer replied 9 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 9 months ago
Hi Kris
I just noticed recently. probably because I haven't used any color printing in awhile. Tried cleaning the heads numerous time to no effect
Customer reply replied 9 months ago
Are you there?
Technician: Kris R, Computer Hardware Engineer replied 9 months ago

Ok - can you unplug the printer from the power supply while the printer is off and hold in the power button on it for 30 seconds.
Let me know done
Regards
Kris

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Customer reply replied 9 months ago
done
Technician: Kris R, Computer Hardware Engineer replied 9 months ago

OK please connect it back up and tell me If this helps?

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Customer reply replied 9 months ago
No help
Technician: Kris R, Computer Hardware Engineer replied 9 months ago

How old is this particular unit?

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Customer reply replied 9 months ago
about two years
Technician: Kris R, Computer Hardware Engineer replied 9 months ago

Would I be able to try some more tests?

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