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Cannot print from computer to printer. Dell computer, Epson…

Customer Question
Cannot print from computer...

Cannot print from computer to printer

Technician's Assistant: Just to clarify, what's the make and model of your machine, and what operating system are you running?

Dell computer, Epson ET 4550 printer

Technician's Assistant: What's the model and Operating System (OS) of your Dell?

Using windows 10

Technician's Assistant: When did you purchase your Dell? What troubleshooting have you tried?

Purchased 4 years ago - rebooted printer and turned off and on

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I have printed this invoice every week for six months - sometimes have to re-boot printer but always got it

Submitted: 7 months ago.Category: Printers
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Answered in 7 minutes by:
11/21/2017
Technician: UranIT, Network Administrator replied 7 months ago
UranIT
UranIT, Network Administrator
Category: Printers
Satisfied Customers: 1,298
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com, my name is ***** ***** I will try my best to assist you.

Do you receive any error messages on printer or computer? or any warning lights or errors?

When was the last time you were able to print?

Were there any changes to pc or printer?

Ask Your Own Printers Question
Technician: UranIT, Network Administrator replied 7 months ago

Hello again, didn't hear back from you...
Do you still require assistance on the issue?
Waiting for your reply.

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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