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I need a desktop shortcut for my new Envy 7855 printer. I…

Customer Question
I need a desktop...

I need a desktop shortcut for my new Envy 7855 printer

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

I just bought Sunday a new Envy Photo 7855

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Windows 10

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

When I installed the drive it never gave me a desktop shortcut to the HP Smart manager

Submitted: 8 months ago.Category: Printers
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Answered in 5 minutes by:
11/21/2017
Technician: PC_Wizzard, Computer Enthusiast replied 8 months ago
PC_Wizzard
PC_Wizzard, Computer Enthusiast
Category: Printers
Satisfied Customers: 1,070
Experience: Server, networking, desktop questions welcome.
Verified

Hello, and thank you for your question. I am reviewing it now and will reply again in a moment.

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Technician: PC_Wizzard, Computer Enthusiast replied 8 months ago

The simplest way to create a desktop shortcut for your favorite program is to right-click on its .exe file and select Send To > Desktop (Create shortcut). You will see that its shortcut has been created on your Windows desktop.

So just search for HP Smart manager on your C drive and follow the steps above.

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Customer reply replied 8 months ago
It comes up with the Smart for my old printer Photosmart 7520, not my new 7855
Technician: PC_Wizzard, Computer Enthusiast replied 8 months ago

Please uninstall the old version from your control panel first.

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Technician: PC_Wizzard, Computer Enthusiast replied 8 months ago

Also did you install the new printer from a CD or did you download the drivers?

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Customer reply replied 8 months ago
I downloaded
Technician: PC_Wizzard, Computer Enthusiast replied 8 months ago

Did you download the basic driver or full software?

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Technician: PC_Wizzard, Computer Enthusiast replied 8 months ago

Let me get the correct download link for you - please hold on

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Technician: PC_Wizzard, Computer Enthusiast replied 8 months ago
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Technician: PC_Wizzard, Computer Enthusiast replied 8 months ago

Did you install the software yet?

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Customer reply replied 8 months ago
OKAY! I think I got it all downloaded
Technician: PC_Wizzard, Computer Enthusiast replied 8 months ago

Ok great!

Please install and let me know if you see the correct shortcuts?

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