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I can print from Word, but when I try printing from

Customer Question
I can print from...

I can print from Word, but when I try printing from elsewhere I get error code 2110. I've tried removing and reinserting my A4 paper, wiggling the cassette to try and match up the two arrows, etc. I see lots of other people have had a similar problem, which is comforting (at least it's not just me!!). Thanks. Jen

Technician's Assistant: Just to clarify, have you double-checked the code? And what is the exact make and model of your machine?

Canon MG5750. Yes, code 2110.

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Ah. Printing from an HP laptop; not sure what OS - is that the same as a browser?

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Hah! It's been an issue ever since I got the printer, several months ago. Everything else prints fine. Before this, I'd printed a lot of things with no trouble. I want to print some instructions from my uni website. My usual remedy is to copy everything to Word and print from there!, but in this case all the formatting changed, and I decided enough is enough!

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I'm working on a USB cable. The arrows seem to be lined up fine - as I said, printing usually works, but this is an ongoing problem. Thank you!

Submitted: 7 months ago.Category: Printers
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Answered in 8 minutes by:
11/21/2017
Technician: Suhasini Velu,
 replied 7 months ago
Suhasini Velu
Category: Printers
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Technician: Suhasini Velu,
 replied 7 months ago

Before we proceed with any troubleshooting,please once unplug your device from the wall outlet wait for 2 minutes and plug it back in.
Let me know when this is done.

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