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I received a fax into my pc last night, but the "view"

Customer Question
I received a fax...

I received a fax into my pc last night, but the "view" option in HP toolbox is not available. I have a laserjet m1212nf

Technician's Assistant: Can you guesstimate how old your LaserJet is? And just to clarify, what's the exact model?

About 6 years, M1212nf MFP

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC - unfortunately Windows 10

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

The fax arrived last night when I was in bed. It has not happened before but the last time I received a fax was a couple of months ago.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Windows downloaded an update some time ago and it completely screwed up some of my programs - email, calendar. In the end I created a new identity and copied my files over to it. I've tried opening toolbox in both identities just in case, and in the administrator one as well, but to no avail.

Submitted: 8 months ago.Category: Printers
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Answered in 3 minutes by:
11/21/2017
Technician: Josh, Technician replied 8 months ago
Josh
Josh, Technician
Category: Printers
Satisfied Customers: 21,964
Experience: 5+ years as Tech
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Technician: Josh, Technician replied 8 months ago

Do you know the name of the fax document?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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