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My HP Laser Jet 3100 has shut down.. I get "printer signal…

Customer Question
My HP Laser...

My HP Laser Jet 3100 has shut down. . I get "printer signal error. l.:

Technician's Assistant: Can you guesstimate how old your LaserJet is? And just to clarify, what's the exact model?

Could be ten years old, or more.

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Neither, The printer runs independently from computer.

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I was copying an 8 X 10 letter. I think I was warned of a paper jam just

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Before the shut down, but I could find no jam

Submitted: 8 months ago.Category: Printers
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Answered in 5 minutes by:
11/21/2017
Technician: Josh, Technician replied 8 months ago
Josh
Josh, Technician
Category: Printers
Satisfied Customers: 22,252
Experience: 5+ years as Tech
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Technician: Josh, Technician replied 8 months ago

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

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Customer reply replied 8 months ago
OKAY, Josh. Printer now functioning, but a trial run produced
a sheet colored grey followed by one with black horizontal lines
of varying thickness. Fifteen-year old machine is also screaming
at me.
Technician: Josh, Technician replied 8 months ago

What do you mean by "screaming at you"?

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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