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When I print multiple copies of a document with my i865

Customer Question
When I print multiple...

When I print multiple copies of a document with my i865 printer it varies the top margin from copy to copy, typically from 10 to 20 mm. It has only recently started doing this. Can you suggest a cause or a cure, please?

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

Its a Canon i865, probably 5 to 10 years old.

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC, Windows 10. I think I was using Windows XP when I bought and installed the printer.

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

A couple of weeks. Cannot think of anything unusual happening just before the problem started.

Submitted: 7 months ago.Category: Printers
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Answered in 2 hours by:
11/21/2017
Technician: Kris R, Computer Hardware Engineer replied 7 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 7 months ago
This question was asked and answered in the original query. The problem started about three weeks ago, but the printer hasn't been used much since then until a couple of days ago.
Technician: Kris R, Computer Hardware Engineer replied 7 months ago

Ok - can you unplug the printer from the power supply while the printer is off and hold in the power button on it for 30 seconds.
Let me know done
Regards
Kris

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Customer reply replied 7 months ago
Nothing happened (as I would expect with no power to the printer).
Technician: Kris R, Computer Hardware Engineer replied 7 months ago

Did you connect back up and try?

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Customer reply replied 7 months ago
When I released the power button after 30 sec the green and orange lights began flashing alternately
Customer reply replied 7 months ago
Actually it's one flash green followed by 8 flashes orange. It's been doing this for over 5 minutes.
Technician: Kris R, Computer Hardware Engineer replied 7 months ago

Can you try it now please?

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