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Its telling me the paper is the incorrect size. Epson

Customer Question
Its telling me the...

Its telling me the paper is the incorrect size

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

Epson workforce wf-3520

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Pc, windows 10

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

About 5 minutes. right before this problem i turned my computer on

Submitted: 7 months ago.Category: Printers
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Answered in 5 minutes by:
11/21/2017
Technician: Viet - Printer Tech, Printer Technician replied 7 months ago
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 40,796
Experience: Troubleshoot printers, scanners, etc.
Verified

Hi,
I'm sorry about the issue. Are you currently able to make a copy from the printer's glass (not printing from the computer)?
Please reply at the box below. Thank you,

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Customer reply replied 7 months ago
I can print one page before it tells me the paper is incorrect size. i can copy also.
Technician: Viet - Printer Tech, Printer Technician replied 7 months ago

Is the printer connected to the computer with a USB cable? Or is the connection wireless?

Please reply at the box below. Thank you,

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Customer reply replied 7 months ago
its wifi to the network and the computer is plugged into the network
Technician: Viet - Printer Tech, Printer Technician replied 7 months ago

Thank you. Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

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Customer reply replied 7 months ago
no
Customer reply replied 7 months ago
i fixed it myself.
Technician: Viet - Printer Tech, Printer Technician replied 7 months ago

Great. Do you need help with any other computer question / issue today? Thank you for the update.

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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