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Some how didn't now it was fine couple of hours ago. Canon…

Customer Question
Some how didn't now...

Some how didn't now it was fine couple of hours ago

Technician's Assistant: What's the make/model number of your printer? How old is it?

Canon MP640 K10344 at least 7 years old

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC Micro soft

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

IT is been 2 hours. I printed earlier with no problem

Submitted: 8 months ago.Category: Printers
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Answered in 1 hour by:
11/21/2017
Technician: Viet - Printer Tech, Printer Technician replied 8 months ago
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 41,198
Experience: Troubleshoot printers, scanners, etc.
Verified

Hi,
I'm sorry about the issue. Is there any error or message?

Are you currently able to make a copy from the printer's glass (not printing from the computer)?

Does your computer have Windows xp, vista, or 7, 8, 10?
Please reply at the box below. Thank you,

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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