Printers

Printer Repair Questions? Ask IT Technicians for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Printers
This answer was rated:

I am trying to connect my Cannon MX 300 to my new computer

and having no luck. My...
I am trying to connect my Cannon MX 300 to my new computer and having no luck. My printer is not on their list of printers
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: It worked on my old computer - I've had this printer for maybe 4 yrs
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: It's an SUSV laptop I don't know what OS means
JA: How long has this been an issue? What happened right before this popped up?
Customer: I just got the computer a little while ago What do you mean what happened
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: No
Show More
Show Less
Ask Your Own Printers Question
Answered in 1 minute by:
11/21/2017
Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 5,704
Experience: B.Sc. Computer Science with Honors
Verified

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

How is printer connected to computer..usb or wifi

Ask Your Own Printers Question
Customer reply replied 24 days ago
I guess WiFi

does your computer connect to the internet router on wifi as well

if yes, do you know the router's wifi password

Ask Your Own Printers Question
Customer reply replied 24 days ago
I know the password

ok. on the printer from the home screen, select the setup/ wlan setup option

let me know what options you get next on printer

Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 5,704
Experience: B.Sc. Computer Science with Honors
Verified
Michelle and 87 other Printers Specialists are ready to help you
Ask your own question now
Customer reply replied 24 days ago
I don’t know what you mean
Customer reply replied 24 days ago
My printer is a PIXMA MX300
Customer reply replied 24 days ago
Where are you

Follow these steps
Click here for remote assistance
in the page that opens you will see just answer remote desktop..scroll down the page and click on i agree
it will download a file Elsinore screen connect exe at bottom of screen
once its downloaded, open\run the file ..you can double click on it to run it
once it starts to run it will ask do you want to allow the file to make changes...say yes to it

Ask Your Own Printers Question
Customer reply replied 24 days ago
It wouldn’t open for me

are you using a windows PC or Mac

Ask Your Own Printers Question
Customer reply replied 24 days ago
I just wanted to connect my printer What’s with all this costs

you had chosen remote assistance.

if you wish i can assist you on chat itself

on the printer, do you see the home screen with setup\wlan setup option listed in the menu

Ask Your Own Printers Question
Customer reply replied 24 days ago
No
Customer reply replied 24 days ago
No I in printer/scanner It says Add printer and I cannot

i think you are looking on the computer screen

does your printer have a small display screen on it

Ask Your Own Printers Question

on the printer screen, do you see thesetup\wlan setup option listed in the menu

Ask Your Own Printers Question
Customer reply replied 24 days ago
I see settings

select settings

then let me know what options you see next

Ask Your Own Printers Question
Customer reply replied 24 days ago
1.Enlarge/reduce preset ratio

does the printer have touchscreen or buttons

Ask Your Own Printers Question
Customer reply replied 24 days ago
2page size 3 media type 4 Intensity 5 image quality

can you go back to main screen

Ask Your Own Printers Question
Customer reply replied 24 days ago
On the computer

on the printer

Ask Your Own Printers Question
Customer reply replied 24 days ago
Ok

once on the main screen of printer, let me know all the options you see..i will walk you through in setting up wifi connection

Ask Your Own Printers Question
Customer reply replied 24 days ago
1-enlarge/reduce Preset ratio 2-page size 3-media type 4-intensity Manuel Adjust 5-Image Quality

got it...this is a canon pixma mx300

is that correct

Ask Your Own Printers Question
Customer reply replied 24 days ago
That was settings On Menu it says 1-special cop/frame erase 2-fax settings 3-device settings/print settings 4-maintenance/nozzle che
Customer reply replied 24 days ago
that is correct

ok. check the printer..in addition to the power cable is there any other cable connected to the printer

Ask Your Own Printers Question
Customer reply replied 24 days ago
No it’s just connected to the wall

ok...please click on the below link

https://anydesk.com/download

it will download a file anydesk exe on the computer...run the file

it will open an anydesk window

let me know once its open

Ask Your Own Printers Question
Customer reply replied 24 days ago
It didn’t open again

did the file get downloaded?

Ask Your Own Printers Question

which browser are you using edge, internet explorer, chrome, firefox or safari

Ask Your Own Printers Question
Customer reply replied 24 days ago
I’m on my smart phone 6 I guess Internet

do you have a computer?

Ask Your Own Printers Question

you need to open the below link on a computer

http://tinyurl.com/yddr29x7

Ask Your Own Printers Question
Customer reply replied 24 days ago
I got as far as How to secure remote asst works Won’t open
Customer reply replied 24 days ago
I have to go o bed it’s 1:00am I have work in the morning

if you wish we can resume in the morning or any other time tomorrow

suggest me a time

Ask Your Own Printers Question

preferably morning or evenings would be best

Ask Your Own Printers Question
Customer reply replied 24 days ago
How about 6pm est Tuesday nite 11/21

6 pm would be bit early for me..could we shift it to 9 pm est

Ask Your Own Printers Question
Customer reply replied 24 days ago
talk then Thanks

great..reply to me on this page

save this page to your favorites

Ask Your Own Printers Question

Hi, i am online and ready to assist

let me know once you are ready to resume

Ask Your Own Printers Question
Customer reply replied 24 days ago
Hi Michelle - I tried hooking up the computer with the closest printer on the list - a 320 that didn't work either
Customer reply replied 24 days ago
Maybe I need to get a new printer - I hop not

while waiting for you i did a detailed check for this printer model

the wifi support is not mentioned for this model

https://www.cnet.com/products/canon-pixma-mx300/specs/

are you sure this has worked on wifi before

Ask Your Own Printers Question

we can try to set it up on usb. do you have the usb cable for the printer?

Ask Your Own Printers Question

are you chatting with me from your phone or computer

Ask Your Own Printers Question
Customer reply replied 24 days ago
I do have a yellow cord cable I guess also the small grey box that says LINKSYS USB Network adapter

are you chatting with me from your phone or computer

Ask Your Own Printers Question
Customer reply replied 24 days ago
Computer

is it windows or Mac

Ask Your Own Printers Question
Customer reply replied 24 days ago
Windows 10
Ask Your Own Printers Question

in the page that opens you will see just answer remote desktop..scroll down the page and click on i agree
it will download a file Elsinore screen connect exe at bottom of screen
once its downloaded, open\run the file ..you can double click on it to run it
once it starts to run it will ask do you want to allow the file to make changes...say yes to it

Ask Your Own Printers Question
Customer hi..michelle this sideCustomer i am now connectedCustomer you can chat with me on this chat boxCustomer may i take mouse control and check the printer settingsCustomer do you have such a cable with you
Guest: Doesn't look like that Has a snap plastic on each enCustomer the snap plastic cable that you have is the ethernet cable used to connect a pc to a router
Guest: right got it from my routerCustomer has this printer worked before with a pc orthis isthe firsttime youare trying to use it
Guest: no it worked with my old computerCustomer ok now have a look at the back panel of the printerCustomer lower left cornerCustomer do you see a port in which this ethernet cable with snap plastic can plug in
Guest: No it has a plug for the wall and a plug that goes to computer No other openings for a plugCustomer ceck lower left cornerCustomer does your printer have that plug
Guest: Yes I see that nowCustomer can you connect the ethernet cable to that plug... the other end will connect to router
Guest: No computer is downstairsCustomer and where is the printer..near teh router or near the computer
Guest: near the computerCustomer can you take the printer near the router and connect it
Guest: The printer could of big Maybe I could bring the router to my printer Hope it doesn't screw up my cable TV What do you think?Customer ifyour tv cnnection is via internet yes it could get affected by moving the routerCustomer ok rather than changing the entire setup at your home i have a very simple solution for youCustomer you can buy a usb cable for the printerCustomer so you donthave to move any devicesCustomer you can buy it online or from any local computer storeCustomer once you have the cable..hook it to the computer and teh printer will get installed automatically
Guest: Can you hang on so I can see if I may have one down cellarCustomer yes sure..i will wait
Guest: No I guess I don'tCustomer oh okCustomer well rather than changingthe entire device setup at your home..a usb cable would be a simpler and permanent solutionCustomer you could chec with local stores as well for best prices
Guest: That would be all I need to just that in the back of my printer Where would I plug the other endCustomer to a usb port on the computerCustomer the small one goes the printer and broadone goes to computer
Guest: I just found a black cord that may be would I need Let me check it outCustomer ok
Guest: No that didn't work What is is small grey box that I have that says USBNetwork adapterCustomer that is for connecting to the router
Guest: it's been sitting up in this bedroom not connected to anything forever. I will try to find a USB cable tomorrow a d let you know how I made out OK?Customer sureCustomer you can reply to me on the justanswer pageCustomer may i now close the remote session
Guest: How do I get you back just type your nameCustomer no..let em show youCustomer open this just answer email and click view responseCustomer our chat page will openCustomer dont delete this email
Guest: TY have a great night - bet you're glad this is over
Guest: What did that cable look like a againCustomer i would have been glad after printing something out. however i cannot risk the TV connection to get the printer working. that's why suggested usb cableCustomer should i save a pic on your desktop
Guest: Thanks againCustomer its savedCustomer letme know if you ahve any questions
Guest: Your the bestCustomer thanks i will now exit from the session. feel free to reply tome on justanswer page if you need my assistanceCustomer happy thanksgiving wishes to you in advanceCustomer bye!!
Guest: You also
Ask Your Own Printers Question
Customer reply replied 23 days ago
I need to chat with Michelle
Customer reply replied 22 days ago
I sent a duplicate question because my problem is still not solved and I waited an hour for an expert that responded that he was working on my problem but now you you blocked my question because it seemed to be a duplicate question??

let me know what time you would like to resume on this chat and i can assist you further

Ask Your Own Printers Question
Ask Michelle Your Own Question
Michelle
Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 5,704
5,704 Satisfied Customers
Experience: B.Sc. Computer Science with Honors

Michelle is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

John

John

Computer Science Engineer

5,078 satisfied customers

CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

Russell H.

Russell H.

Printer and Office Tech

3,214 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Shefin

Shefin

Printer and Office Equip. Specialist

3,150 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,086 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

967 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

< Previous | Next >

Related Printers Questions
Having trouble printing labels from my Epson XP-830. I've
Having trouble printing labels from my Epson XP-830. I've contacted Epson Support and they said my printer settings are correct but I may have some type of configuration problem with computer and prin… read more
Cody
Cody
Computer Science
1,563 satisfied customers
The black ink will not print, just changed it. Hp deskjet
Yes. Can open lid easily. the other ink cartridges are low, but a little left in the magenta so when i print it prints a bit in the magenta color. … read more
Mike Taylor
Mike Taylor
40 satisfied customers
Printer working fine when I ran out of ink. Put a new ink
Printer working fine when I ran out of ink. Put a new ink cartridge in and now it won't print. … read more
Michelle
Michelle
Printer Expert
5,704 satisfied customers
Louis here customer from yesterday with Two deal with our
Hi Jeffrey, louis here customer from yesterday with Two deal with our canon printer issue Did you get a chance to reach cannon today to resolve my download troubleshooting… read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
171 satisfied customers
How do I replace ink Cartridge on my MG5660 Printer. MG5660.
How do I replace ink Cartridge on my MG5660 Printer … read more
Michelle
Michelle
Printer Expert
5,704 satisfied customers
I'm not sure if I'm the right section but what i need is a
hi I'm not sure if I'm the right section but what i need is a replacement cartridge … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,112 satisfied customers
HP 3054 printer won't print. Printer shows line that says
HP 3054 printer won't print. Printer shows line that says "printing," followed by a dashed line that grows and then repeats. Nothing prints. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,247 satisfied customers
It wants to only print a cd not on paper. Xp830. Just today.
it wants to only print a cd not on paper JA: What's the brand and model of your printer? Customer: xp830 JA: How long has this been going on with your printer? Customer: just today JA: When did you la… read more
Harry
Harry
136 satisfied customers
IamtryingtoprintChristmascards. Sorry I an trying to print
sorry I an trying to print Christmas cards on a hp6700 premium using pages on a imac … read more
Harry
Harry
136 satisfied customers
Epson 0x96 error. Reinstalled and updated. Even copy stand
Epson 0x96 error JA: Is your Epson printer displaying the error on all print jobs, even after you restart it? Customer: yes JA: When did you last update the printer driver software? Customer: reinstal… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,247 satisfied customers
It says pprinter error has occured.Turn off power then back
it says pprinter error has occured.Turn off power then back on again. I f problem persists see the manual also at top it says6A81 … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,247 satisfied customers
My Canon MX532 has a printer error, support code 5100. How
My Canon MX532 has a printer error, support code 5100. How do I fix it?? … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
My HP 6978 does not recognize my mac pro and has in the
My HP 6978 does not recognize my mac pro and has in the past … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
62 satisfied customers
My HP Officejetet 4530 printer will not accept the 61. My HP
My HP Officejetet 4530 printer will not accept the 61 … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
62 satisfied customers
My Cannon will not print out black/ copies. I have cleaned,
My Cannon will not print out black/white copies. I have cleaned, ran test etc. I can print out in color but no black text. It suddenly started doing this and I have changed all cartiridges. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,247 satisfied customers
I have a V700 Photo and it will not connect to the Mac, Usb
I have a V700 Photo and it will not connect to the Mac … read more
Jon
Jon
Bachelors Degree
437 satisfied customers
My Epson ET-4550 is not printing well, I have run the
My Epson ET-4550 is not printing well, I have run the mainteance program 3 times but not much better, what else can I do? … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
62 satisfied customers
I have a CM/305df printer, I have inserted a new black
Hi I have a CM/305df printer, I have inserted a new black cartridge but it keeps beeping saying Ïnsert Cartidge"which I have. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,247 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x