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Apparently the 0nline service that aupposedly fixed trouble…

Customer Question
Apparently the 0nline service...

Apparently the 0nline service that aupposedly fixed trouble from a suspected hacking attempt just messed up my recent H P All in one computer and quit;

Technician's Assistant: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?

Under 6 months. Only ID on front of \Computer is

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

HP Akk in One

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Ian elderjy am do notremember but it started aout3months ago do not remember. But Icould use Word and send and receive emails until a few hours ago when W)RD Quit Working.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

THE EMAIL STILL WORKS OK AND iCAN BET ON THE WEB

Submitted: 7 months ago.Category: Printers
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Answered in 5 minutes by:
11/21/2017
Technician: Josh, Technician replied 7 months ago
Josh
Josh, Technician
Category: Printers
Satisfied Customers: 21,939
Experience: 5+ years as Tech
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Technician: Josh, Technician replied 7 months ago

Are you talking to me on the computer with the issue?

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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