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I have an Epson XP 200 printer. We put new ink cartridges…

Hello. I have an Epson...
Hello. I have an Epson XP 200 printer. We put new ink cartridges into it and there are horizontal lines on the printed paper that have no ink. The blank lines are about 1 1/2 inches apart on the entire page. Thank you for your help.
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Answered in 1 minute by:
11/21/2017
Josh
Josh, Technician
Category: Printers
Satisfied Customers: 21,929
Experience: 5+ years as Tech
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Have you tried a print head cleaning?

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Customer reply replied 7 months ago
Can you send me the directions how to do a print head cleaning on this printer? Thank you.
  1. Make sure no product lights are indicating errors.
  2. Load a few sheets of plain paper in the product.
  3. Hold down the stop button for 3 seconds to start the cleaning cycle. The power light flashes throughout the cleaning cycle and stays on when the cleaning cycle is finished.

    Caution:

    Never turn off the product during a cleaning cycle or you may damage it.

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Customer reply replied 7 months ago
Thank you.

Is it working now?

Josh
Josh, Technician
Category: Printers
Satisfied Customers: 21,929
Experience: 5+ years as Tech
Verified
Josh and 87 other Printers Specialists are ready to help you
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Hello!

I just wanted to take a moment to check back with you to see if you need more assistance. If you are all set, I would appreciate it if you could take a moment to rate my service with 5 stars, at the top of the page. If you need further assistance, just let me know using the reply box provided so we can work together to solve the issue.

Thank you!

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Josh
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Category: Printers
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