Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

My scanner says I need permission to scan, I have windows…

Customer Question
My scanner says I...

My scanner says I need permission to scan

Technician's Assistant: What is the machine's exact make and model? And can you guesstimate how old it is?

I have windows 10

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

It has been an issue for quite a while I cannot scan to email either

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Fax, print work fine

Submitted: 7 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 1 minute by:
11/21/2017
Technician: Viet - Printer Tech, Printer Technician replied 7 months ago
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 40,832
Experience: Troubleshoot printers, scanners, etc.
Verified

Hi,
I'm sorry about the issue. Is the printer connected to the computer with a USB cable? Or is the connection wireless?
Please reply at the box below. Thank you,

Ask Your Own Printers Question
Customer reply replied 7 months ago
usb cable
Technician: Viet - Printer Tech, Printer Technician replied 7 months ago

Do you have the EPSON Scan program on your computer? If yes, are you able to scan with that program?

Please reply at the box below. Thank you,

Ask Your Own Printers Question
Customer reply replied 7 months ago
lets try this first
Technician: Viet - Printer Tech, Printer Technician replied 7 months ago

With remote support, you can see everything I do on the screen, and we have an A+ service rating at the Better Business Bureau website:
http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403/
Remote support is quicker and easier for you as I will do all the troubleshooting steps for you. Also, this issue can be complicated. Otherwise, I will provide written instructions.
Do you have the EPSON Scan program on your computer? If yes, are you able to scan with that program?
How about with a small amount as shown for direct remote support?
Please let me know your option; we guarantee our service. Please reply at the box below. Thank you,

Ask Your Own Printers Question
Technician: Viet - Printer Tech, Printer Technician replied 7 months ago

Do you have the EPSON Scan program installed on your computer? If yes, are you able to scan with the EPSON Scan program on your computer?

Ask Your Own Printers Question
Technician: Viet - Printer Tech, Printer Technician replied 7 months ago

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
Just received a replacement for Epson V600 Photo Color
Just received a replacement for Epson V600 Photo Color Scanner. Just as with the first scanner, the replacement does not turn on with the power cord connected to a power strip or the wall. A replaceme… read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
My Windows 10 PC prints fine over the USB connection with WF
My Windows 10 PC prints fine over the USB connection with WF 4630, but does not see the scanner. The scanner works fine with other PCs on home network. … read more
Viet - Printer Tech
Viet - Printer Tech
Printer Technician
40,832 satisfied customers
I'm trying to install my mp610 to my laptop, not wirelessly
I'm trying to install my mp610 to my laptop, not wirelessly so far I can print but not scan … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
The scanner worked great since I've had this, then also of
The scanner worked great since I've had this, then also of the sudden it stopped working. The printer works fine. When I bring up the MF Toolbox Scan Function, it says there is no scanner selected. I … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
460 satisfied customers
PRINTER WILL NOT SCAN. Says no scan options. Worked fine
PRINTER WILL NOT SCAN. Says no scan options. Worked fine yesterday. … read more
Shefin
Shefin
Printer and Office Equip. Specialist
3,781 satisfied customers
I have a Canon MX922 4-way printer. I recently purchased a
I have a Canon MX922 4-way printer. I recently purchased a notebook computer with Windows 10 and have wirelessly connected the printer to the computer. The printing, photocopying and fax all seem to b… read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I have an Epson Workplace WF-2650 that will print wirelessly
Hi. I have an Epson Workplace WF-2650 that will print wirelessly just fine. But no matter what I do, I keep getting error messages when I try to fax saying printer offline. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I cannot get the scanner to work. I have a wireless printer.
I cannot get the scanner to work. I have a wireless printer. It copies fine and it prints fine, but it won't scan. … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
918 satisfied customers
Unable to get D1120 scanner to work with Windows 10. The
Hi Pearl: Unable to get D1120 scanner to work with Windows 10. The scanner worked fine on Windows 8.1 but I had to get a new computer and it only had Win 10. Help would be appreciated. … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
562 satisfied customers
I cannot scan to my PC, MF229dw, PC 10, I have not been able
I have not been able to since I upgraded to 10. I download the newest drivers today and it still doesn't work … read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
After loading windows 10 on laptop - I can not scann
after loading windows 10 on laptop - I can not scann documents on my MX420 - would like to place icons on desktop sreen so I only need to click on icon to scan … read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
I have a Canon MF 4320 Printer/Scanner/Copier/Fax. It has
I have a Canon MF 4320 Printer/Scanner/Copier/Fax. It has worked for the 2 years I have owned it with my Windows 7 Dell Computer. Today I converted/free upgraded to Windows 10. NOW, the printer and co… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
James . I have the same problem as http://www.justanswer.com/printers
James B. I have the same problem as http://www.justanswer.com/printers/36s71-hi-brother-mfc-6490cw-printing-fine.html but it's happening on both LAN (wired) AND USB, so it isn't a firewall OR drivers … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
Sharp MX-C-402SC - Cant scan on machine. Come up with the
Sharp MX-C-402SC - Can't scan on machine. Come up with the message -- "Selected servers are not found". Our service company went out of business so we lost our service plan. Any idea how to fix this? … read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
My Dell 986W quit producing anything sent through the top feed...fax
My Dell 986W quit producing anything sent through the top feed...fax or copy just prints a small portion of the page. It prints from the computer and accepts incoming faxes just fine. Is this a blown … read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
I just purhased a Canon Pixma mx890 all in one printer/scanner/fax.
I just purhased a Canon Pixma mx890 all in one printer/scanner/fax. I have been printing and faxing just fine. I tried to scan today, however, and pushed the scan button on the printer. It says set th… read more
Ansh P.
Ansh P.
System Analyst
Bachelor\u0027s Degree
6,393 satisfied customers
canon imageclass mf4150 will not scan. The scanning program
canon imageclass mf4150 will not scan. The scanning program starts & paper starts to feed but the program locks up and does not scan. I have turned printer off and on & rebooted computer my account sa… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
Install HP color LaserJet 2840 on windows 7 (32bit)
How to properly install Hp color LaserJet 2840 on windows 7 (32 bit) and ensure that the function of scanner and fax work under windows 7.… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x