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There is an error b200 t. We are experiencing a b200 error?

Customer Question
There is an error...

There is an error b200 t

Technician's Assistant: What's the make/model number of your printer? How old is it?

We are experiencing a b200 error?

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Mac pc

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

The printer just went off line

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No thanks

Submitted: 8 months ago.Category: Printers
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Answered in 5 minutes by:
11/20/2017
Technician: Josh, Technician replied 8 months ago
Josh
Josh, Technician
Category: Printers
Satisfied Customers: 21,962
Experience: 5+ years as Tech
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Technician: Josh, Technician replied 8 months ago

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

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Customer reply replied 8 months ago
We have done this but we are trying again now...
Technician: Josh, Technician replied 8 months ago

Okay, thank you.

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Customer reply replied 8 months ago
Error still present
Technician: Josh, Technician replied 8 months ago

How old is the printer?

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Customer reply replied 8 months ago
the error is still present b200
Technician: Josh, Technician replied 8 months ago

How old is the printer?

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Customer reply replied 8 months ago
The printer is a few years old
Technician: Josh, Technician replied 8 months ago

Unfortunately, the error that you are experiencing is an internal failure which would require repair/replacement. The bad news is that your printer is outside of warranty and it would cost more to repair the printer than to buy a new one.

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Customer reply replied 8 months ago
what is the total cost of this assistance today?
Technician: Josh, Technician replied 8 months ago

Unfortunately, I do not have access to the payment information but it was the price that you setup in the beginning.

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