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I would like to know how I get my HP ENVY photo 6255 to

Customer Question
Hi, I would like...

Hi, I would like to know how I get my HP ENVY photo 6255 to print 4 different pictures on one page

Technician's Assistant: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?

Brand new

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Pc

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

No issue I just want to print 4- 3 by 5 pictures on one page and it doesn't have a reference to do it.

Submitted: 7 months ago.Category: Printers
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Answered in 16 minutes by:
11/20/2017
Technician: Josh, Technician replied 7 months ago
Josh
Josh, Technician
Category: Printers
Satisfied Customers: 21,926
Experience: 5+ years as Tech
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Technician: Josh, Technician replied 7 months ago

Are you trying to print multiple different images on the same page or the same image multiple times?

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Customer reply replied 7 months ago
are you there?
Technician: Josh, Technician replied 7 months ago

Yes, to what?

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Customer reply replied 7 months ago
to I want to print multiple pictures on one page
Technician: Josh, Technician replied 7 months ago

To print multiple pictures on one page, you need to load the pictures into the program that you are using.

Which program are you using?

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Customer reply replied 7 months ago
the printers program
Customer reply replied 7 months ago
I have Microsoft 10
Customer reply replied 7 months ago
It print everything else
Technician: Josh, Technician replied 7 months ago

I am not sure what you mean by the printers program.

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Customer reply replied 7 months ago
It's my default printer and it prints everything else. My old one you just clicked on the pictures you wanted and it would put them on a page to see if that's how you wanted and then just clicked and it printed them all on one page
Technician: Josh, Technician replied 7 months ago

Yes, I understand the printer.

Have you highlighted the pictures then right clicked and selected print?

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Customer reply replied 7 months ago
I just said
Technician: Josh, Technician replied 7 months ago

I will need to connect to your computer to see what is wrong

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Customer reply replied 7 months ago
does that cost extra?
Technician: Josh, Technician replied 7 months ago

Yes, it is an additional service

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Customer reply replied 7 months ago
forget it
Technician: Josh, Technician replied 7 months ago

Okay, thank you.

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