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My printer is not printer just plain, mfc-j485w, spx dell,

Customer Question
My printer is not...

My printer is not printer just plain

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

Mfc-j485w

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Spx dell

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Just about 1hr ago

Submitted: 8 months ago.Category: Printers
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Answered in 5 minutes by:
11/20/2017
Technician: Viet - Printer Tech, Printer Technician replied 8 months ago
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 40,845
Experience: Troubleshoot printers, scanners, etc.
Verified

Hi,
I'm sorry about the issue. What's the issue with your printer?
Please reply at the box below. Thank you,

Ask Your Own Printers Question
Technician: Viet - Printer Tech, Printer Technician replied 8 months ago

Are you currently able to make a copy from the printer's glass (not printing from the computer)?

Does your computer have Windows XP, Vista, or 7 or 8 or 10?

Is the printer connected to the computer with a cable? Or is the connection wireless?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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Customer reply replied 8 months ago
print a copy no my xps 10 it is connected with wifi tomorrow 10am
Technician: Viet - Printer Tech, Printer Technician replied 8 months ago

Are you available now? I'm available for another couple of hours. If no, are you available from 8PM to midnight Pacific time tonight? If not, can we continue starting noon Pacific time tomorrow?

Please type at the box below, then click on the Send button below to communicate with me. Thank you.

Ask Your Own Printers Question
Customer reply replied 8 months ago
call metomorrow at 10amso we can fix the printer
Technician: Viet - Printer Tech, Printer Technician replied 8 months ago

I do live online support. I've emailed you.

Ask Your Own Printers Question
Technician: Viet - Printer Tech, Printer Technician replied 8 months ago

Can we continue starting noon Pacific time. I've available all afternoon / evening / night.

Please type at the box below, then click on the Send button below to communicate with me. Thank you.

Ask Your Own Printers Question
Technician: Viet - Printer Tech, Printer Technician replied 7 months ago

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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