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I can't get my epson USB printer to work on my airport

Customer Question
I can't get my...

I can't get my epson USB printer to work on my airport express

Technician's Assistant: What's the model and Operating System (OS) of your device?

IPad Air os 10.3.3

Technician's Assistant: When did you purchase your iPad? What troubleshooting have you tried?

Epson Tom-m10 TM-M10

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I tried resetting the airport express and have tried different apps to try printing. There is no access

Submitted: 8 months ago.Category: Printers
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Answered in 7 minutes by:
11/20/2017
Technician: Kris R, Computer Hardware Engineer replied 8 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 8 months ago
I am just now doing setup
Technician: Kris R, Computer Hardware Engineer replied 8 months ago

Ok - can you unplug the printer from the power supply while the printer is off and hold in the power button on it for 30 seconds.
Let me know done
Regards
Kris

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Customer reply replied 8 months ago
Done
Technician: Kris R, Computer Hardware Engineer replied 8 months ago

OK does it appear now?

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Customer reply replied 8 months ago
I will check
Technician: Kris R, Computer Hardware Engineer replied 8 months ago

OK thanks

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Customer reply replied 8 months ago
Nothing.
Technician: Kris R, Computer Hardware Engineer replied 8 months ago

Can I connect please?

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Customer reply replied 8 months ago
It is not appearing
Technician: Kris R, Computer Hardware Engineer replied 8 months ago

Would it be OK for me to connect and have a look?

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Customer reply replied 8 months ago
Sure
Technician: Kris R, Computer Hardware Engineer replied 8 months ago

OK - to allow me to connect to your PC/MAC, you must install remote access software. The software is below, use the "Family and Friends" version. It's free.
https://www.teamviewer.com/en/
Once installed I need the ID and Password ***** displays, i do not need the one you created, I am looking for the one that TeamViewer gives you when you open the program.
Thanks
Kris

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Customer reply replied 8 months ago
How do I find this for you?
Customer reply replied 8 months ago
Are you there?
Technician: Kris R, Computer Hardware Engineer replied 8 months ago

Yes however you opted me out of the question meaning I could not reply/

Can we re-visit this tomorrow?

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Customer reply replied 8 months ago
You bet!!
Customer reply replied 8 months ago
sorry! I️ am new atvusing this service
Technician: Kris R, Computer Hardware Engineer replied 8 months ago

That's OK. Give me a shout tomorrow.

Thanks

Kris

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Customer reply replied 8 months ago
Are you available?
Technician: Kris R, Computer Hardware Engineer replied 8 months ago

Yes all good

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Customer reply replied 8 months ago
Great. I apologize. I just saw this.
Customer reply replied 8 months ago
Do I need to set you up to access my iPad?
Technician: Kris R, Computer Hardware Engineer replied 7 months ago

Is it working on the other computer also

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Customer reply replied 7 months ago
It is
Technician: Kris R, Computer Hardware Engineer replied 7 months ago

The printer wont work wiith the ipad as it is not airpirnt only local d hoed.

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Customer reply replied 7 months ago
I have one that is Bluetooth and it won't work either. Is is paired and the epson utility can communicate with it but the program won't print to it.
Technician: Kris R, Computer Hardware Engineer replied 7 months ago

Is it just the iPad left?

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Technician: Kris R, Computer Hardware Engineer replied 7 months ago

Can you try now?

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Customer reply replied 7 months ago
Nothing. Says no AirPrint printer available. But it is plugged in to the airport router.
Technician: Kris R, Computer Hardware Engineer replied 7 months ago

This does not mean it is AirPrint enabled.

Can you give me the make and model (full) ?

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Customer reply replied 7 months ago
Epson TM-M10_001955, Bluetooth interface, module version 1.02, firmware version 1.51 esc/Pos, serial no X22C001955
Customer reply replied 7 months ago
Module info. BT401-0106E
Technician: Kris R, Computer Hardware Engineer replied 7 months ago

Whats the model of the epsom?

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Customer reply replied 7 months ago
Tm-m10
Customer reply replied 7 months ago
C31CE74012
Technician: Kris R, Computer Hardware Engineer replied 7 months ago

Hi

This wont work, it must be an airpint printer

It's also not supported from the ipad level as it is for receipts

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Customer reply replied 7 months ago
Thank you. Could i use a WiFi receipt printer?
Technician: Kris R, Computer Hardware Engineer replied 7 months ago

Not in this sense, there would be no support for it.

What is it you're trying to do?

Thanks

Kris

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Customer reply replied 7 months ago
Integrate to my mobile point of sale. It works with ShopKeep. Not sure why it won’t work with Clover mobile.
Technician: Kris R, Computer Hardware Engineer replied 7 months ago

What version of Clover is it?

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Customer reply replied 7 months ago
Clover go
Technician: Kris R, Computer Hardware Engineer replied 7 months ago

Do you know the number verdion?

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Customer reply replied 7 months ago
2.3.1
Technician: Kris R, Computer Hardware Engineer replied 7 months ago

Let me opt out and see If another expert can assist.

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Technician: jeffreybongers, Engineer replied 7 months ago
jeffreybongers
jeffreybongers, Engineer
Category: Printers
Satisfied Customers: 954
Experience: Many years repairing and troubleshooting printers and photocopiers.
Verified

Hello, my name is***** will be assisting you today. Lets get started!

I'm so sorry for the extended wait time. Did you still need assistance with your issue?

Kind regards,

Jeffrey

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Customer reply replied 7 months ago
Hi! I am using an iPad Point if sale called Clover Go and the iPad has been paired with a Bluetooth Epson printer that works with other mobile iPad solutions but is not printing at all with this iPad solution not any emails etc. am stumped.
Technician: jeffreybongers, Engineer replied 7 months ago

I understand.

Is you bluetooth ON on your Ipad?

Kind regards,

Jeffrey

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Customer reply replied 7 months ago
It is in and the printer is paired to the iPad. I have downloaded the Epson utility and have configured the printer and performed a test print. It is communicating, just not available as a printer. On my laptop, i see it as a device, not a printer, so I can’t print from there either.
Technician: jeffreybongers, Engineer replied 7 months ago

Understood.

Have you installed the latest drivers and firmware from this laptop?

Kind regards,

Jeffrey

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Customer reply replied 7 months ago
I did.
Technician: jeffreybongers, Engineer replied 7 months ago

Understood.

When you try to print from the Ipad, does it come out? Does it matter from which application you print from?

Kind regards,

Jeffrey

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Customer reply replied 7 months ago
It prints from the Epson utility only. It won’t print from email, safari, nor pos. It is not discoverable even though the utility is working correctly with the printer test print.
Customer reply replied 7 months ago
My thought was to set it up to icloud and download the app from the App Store to allow it to communicate that way. Not sure if it will work but just a last resort.
Technician: jeffreybongers, Engineer replied 7 months ago

Understood.

Please let me know how this goes.

Kind regards,

Jeffrey

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Technician: jeffreybongers, Engineer replied 7 months ago

How are we going?

Kind regards,

Jeffrey

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Customer reply replied 7 months ago
I will for sure. Thank you!
Technician: jeffreybongers, Engineer replied 7 months ago

Yes, offcourse.

Please let me know how this goes.

It would be greatly appreciated to rate me after this conversation. The rating can be done in the top of this screen.

Kind regards,

Jeffrey

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jeffreybongers
jeffreybongers, Engineer
Category: Printers
Satisfied Customers: 954
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Experience: Many years repairing and troubleshooting printers and photocopiers.

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