Printers

Printer Repair Questions? Ask IT Technicians for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Printers

Printer problem. There is a problem with the printer or ink

Customer Question
system. Done all that...
Printer problem. There is a problem with the printer or ink system. Done all that it says do but still get this on screen. Says contact hp. This is an 8620 printer.
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: Yes let me check. Not very. I cannot find my bill of sale very quickly but it is not over three to four years old. If you need serial numbers from back I can go list them.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC Word 10.
JA: How long has this been an issue? What happened right before this popped up?
Customer: Week maybe. It is in another room and I cannot tell you what the last item was that was printed. It is not used as a business. Sometimes very little during a particular week. .Was originally used wireless but now by direct line attachment.
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: I am not a novice with regard to various printers. Usually I might be able to tell myself but the same message keeps appearing. In fact I have an old Kodak that I also have problems from time to time. Yours is by far superior to it.
Submitted: 24 days ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 6 minutes by:
11/20/2017
Technician: Aparna Indresh,
 replied 24 days ago
Aparna Indresh
Category: Printers
Satisfied Customers: 122
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Printers Question
Technician: Aparna Indresh,
 replied 24 days ago

May I know if you are getting any error message or error code on your printer screen?

Ask Your Own Printers Question
Customer reply replied 24 days ago
error message
Customer reply replied 24 days ago
No. Just an answer.
Customer reply replied 24 days ago
Just answer to the problem. Quit "running around the bush".
Technician: Aparna Indresh,
 replied 24 days ago

I understand your concern i will try me level best to help you Please check the cartridges for any leaks by following the below steps:

  1. Turn on the printer.

  2. Open the ink cartridge access door.

  3. Press the front of the first cartridge to release it, and then pull it out of the carriage.

  4. Check the cartridge for leaking ink. Be careful not to get ink on your skin or clothing.

    • If the cartridge is leaking, replace the cartridge.

    • If the cartridge is not leaking, continue to the next step.

    NOTE:

    If you see a small amount of ink on the ring where the ink exits the cartridge, the cartridge is not leaking.

  5. Slide the cartridge back into its color-coded slot, and then gently push it forward until it clicks into place.

  6. Repeat these steps to check the other cartridges for leaking ink.

  7. Close the cartridge access door. let me know the status then we will try the next level of troubleshooting if it does not work.

Ask Your Own Printers Question
Customer reply replied 24 days ago
I did all of that before I called you.
Technician: Aparna Indresh,
 replied 24 days ago

Okay, May I know if you have tried resetting your printer?

Ask Your Own Printers Question
Customer reply replied 24 days ago
I
Customer reply replied 24 days ago
As i said I have unplugged it and started it several times before I called you.
Customer reply replied 24 days ago
You do have my latest credit card information. You just acknowledged it by e-mail.
Customer reply replied 24 days ago
P
Customer reply replied 24 days ago
Look. Just answer try and solve the problem. You have billed me with the $18?
Technician: Aparna Indresh,
 replied 24 days ago

I could see that you have requested for secure remote assistance but the payment got failed you can check this with justanswer customer support by going to this link http://ww2.justanswer.com/customer-support

Ask Your Own Printers Question
Customer reply replied 24 days ago
I did not intentionally ask for Secure Remote Assistance. I have very large hands and they sometimes hit places that I do not realize.Please answer my original request. I have answered all questions that you have asked me.
Customer reply replied 24 days ago
I am beginning to think that I am getting the runaround.
Technician: Aparna Indresh,
 replied 24 days ago

Please run this hp scan and doctor tool and it will automatically detects the problem click on this link http://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe download it and then run it and let me know the status.

Ask Your Own Printers Question
Customer reply replied 24 days ago
In what manner?
Technician: Aparna Indresh,
 replied 24 days ago

It will detect the issue if it is a hardware problem or software issue please click on this link http://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe and run the software on the computer to which your printer is connected.

Ask Your Own Printers Question
Ask John Your Own Question
John
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5,078
5,078 Satisfied Customers
Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

John is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

John

John

Computer Science Engineer

5,078 satisfied customers

CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

Russell H.

Russell H.

Printer and Office Tech

3,214 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Shefin

Shefin

Printer and Office Equip. Specialist

3,150 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,086 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

967 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

< Previous | Next >

Related Printers Questions
Having trouble printing labels from my Epson XP-830. I've
Having trouble printing labels from my Epson XP-830. I've contacted Epson Support and they said my printer settings are correct but I may have some type of configuration problem with computer and prin… read more
Cody
Cody
Computer Science
1,556 satisfied customers
It wants to only print a cd not on paper. Xp830. Just today.
it wants to only print a cd not on paper JA: What's the brand and model of your printer? Customer: xp830 JA: How long has this been going on with your printer? Customer: just today JA: When did you la… read more
Harry
Harry
136 satisfied customers
The black ink will not print, just changed it. Hp deskjet
Yes. Can open lid easily. the other ink cartridges are low, but a little left in the magenta so when i print it prints a bit in the magenta color. … read more
Mike Taylor
Mike Taylor
40 satisfied customers
Printer working fine when I ran out of ink. Put a new ink
Printer working fine when I ran out of ink. Put a new ink cartridge in and now it won't print. … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,274 satisfied customers
Louis here customer from yesterday with Two deal with our
Hi Jeffrey, louis here customer from yesterday with Two deal with our canon printer issue Did you get a chance to reach cannon today to resolve my download troubleshooting… read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
171 satisfied customers
IamtryingtoprintChristmascards. Sorry I an trying to print
sorry I an trying to print Christmas cards on a hp6700 premium using pages on a imac … read more
Harry
Harry
136 satisfied customers
My Canon MX532 has a printer error, support code 5100. How
My Canon MX532 has a printer error, support code 5100. How do I fix it?? … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
My HP 6978 does not recognize my mac pro and has in the
My HP 6978 does not recognize my mac pro and has in the past … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
62 satisfied customers
I have a V700 Photo and it will not connect to the Mac, Usb
I have a V700 Photo and it will not connect to the Mac … read more
Jon
Jon
Bachelors Degree
437 satisfied customers
My HP Officejetet 4530 printer will not accept the 61. My HP
My HP Officejetet 4530 printer will not accept the 61 … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
62 satisfied customers
My Cannon will not print out black/ copies. I have cleaned,
My Cannon will not print out black/white copies. I have cleaned, ran test etc. I can print out in color but no black text. It suddenly started doing this and I have changed all cartiridges. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,247 satisfied customers
My Epson ET-4550 is not printing well, I have run the
My Epson ET-4550 is not printing well, I have run the mainteance program 3 times but not much better, what else can I do? … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
62 satisfied customers
I have a CM/305df printer, I have inserted a new black
Hi I have a CM/305df printer, I have inserted a new black cartridge but it keeps beeping saying Ïnsert Cartidge"which I have. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,247 satisfied customers
Computer is not connecting to printer. Wirelessly. For some
computer is not connecting to printer JA: How are you connecting to your printer: wirelessly or by USB? Customer: wirelessly JA: When did you last update the printer driver software? Customer: for som… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,274 satisfied customers
I can't find my WPS PIN for my direct-c5-HP deskjet 4530. Is
I can't find my WPS PIN for my direct-c5-HP deskjet 4530. Is this standard for all 4530? … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
My printer won't print. Wireless. Can't remember. I do I go
I do I go about doing this? I have an 840 workforce… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
45 satisfied customers
I have a MFC990CW and it has been OK for the past 18 months.
Hi, I have a MFC990CW and it has been OK for the past 18 months. Now it wants to print but says there is a paper jam, but there' … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,247 satisfied customers
Error msg hp ink jet 4630. I rebooted; can't get printer to
error msg hp ink jet 4630 JA: Is your HP printer displaying the error on all print jobs, even after you restart it? Customer: i rebooted; can't get printer to even shut off JA: When did you last updat… read more
Harry
Harry
136 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x