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Stylus photo 1280 not responding. Epson stylus 1280 10+

Customer Question
Stylus photo 1280 not...

Stylus photo 1280 not responding

Technician's Assistant: What's the make/model number of your printer? How old is it?

Epson stylus 1280 10+ years not responfing

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC Windows 10

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Just happened today

Submitted: 10 months ago.Category: Printers
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Answered in 5 minutes by:
11/20/2017
Technician: Kris R, Computer Hardware Engineer replied 10 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 10 months ago
just today
Customer reply replied 10 months ago
I decline secure connect. Please suggest remedies.
Customer reply replied 10 months ago
Are you still there?
Technician: Kris R, Computer Hardware Engineer replied 10 months ago

Ok - can you unplug the printer from the power supply while the printer is off and hold in the power button on it for 30 seconds.
Let me know done
Regards
Kris

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Customer reply replied 10 months ago
Done
Technician: Kris R, Computer Hardware Engineer replied 10 months ago

OK - connect it back up and tell me If this has helped?

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Customer reply replied 10 months ago
Are you there?
Technician: Kris R, Computer Hardware Engineer replied 10 months ago

OK - connect it back up and tell me If this has helped?

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Customer reply replied 10 months ago
It did not help.
Technician: Kris R, Computer Hardware Engineer replied 10 months ago

OK - to allow me to connect to your PC/MAC, you must install remote access software. The software is below, use the "Family and Friends" version. It's free.
https://www.teamviewer.com/en/
Once installed I need the ID and Password ***** displays, i do not need the one you created, I am looking for the one that TeamViewer gives you when you open the program.
Thanks
Kris

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Customer reply replied 10 months ago
okay
Technician: Kris R, Computer Hardware Engineer replied 10 months ago

Let me know
Kris

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Customer reply replied 10 months ago
ID: 312 825 898 Password: 5141 or 87em2g
Customer reply replied 10 months ago
Is this what you need?
Customer reply replied 10 months ago
Still there?
Customer reply replied 10 months ago
What do I enter for Partner ID?
Customer reply replied 10 months ago
Did I do something wrong or leave something incomplete?
Technician: Kris R, Computer Hardware Engineer replied 10 months ago

You pressed the other expert button, meaning I could not reply.

Cam you let me know when ready to look at this?

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