Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

My printer will not turn on. HP Envy 7640 and it has not…

Customer Question
My printer will not...

My printer will not turn on.

Technician's Assistant: What's the make and model of your tv, and has turning it on been a problem in the past?

HP Envy 7640 and it has not been a problem

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Exact date unsure, no longer than 11/15. do not know, it just would not turn on when I wanted to print

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

This printer is a warranty replacement for another hp printer

Submitted: 8 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 10 minutes by:
11/20/2017
Technician: Richard, Technician replied 8 months ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,180
Experience: Printer and scanner problem resolver for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Are you seeing any lights show up on the Kindle at all?

Please let me know

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I have an HP ENVY 7640 = when copying a stack of text papers
I have an HP ENVY 7640 = when copying a stack of text papers - it takes 60 to 65 seconds to print one page - WHY??? … read more
Richard
Richard
Technician
47,180 satisfied customers
My printer hp envy 7640. Won't print only says The photo tay
my printer hp envy 7640. Won't print only says The photo tay is blocked. Adjust the tray and try again … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
My Hp envy 7640 will not print states remove and reinstall
My Hp envy 7640 will not print states remove and reinstall ink cartridge indicated making sure it is correctly installed then touch ok. I have done this 15 times making sure cartridge locks in no luck… read more
Josh
Josh
It Support Specialist
Associate Degree
5,151 satisfied customers
After multiple tries, I cannot get my HP Envy 7640 to accept
After multiple tries, I cannot get my HP Envy 7640 to accept the 62XL ink cartridges as correctly installed. What do I do? … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have a HP Envy 7640 I have two problems. 7640 and I have
7640 and I have had it maybe a month, It will print for a while an than disconnect from the computer on its own. If I mess with it for a while it will come back. I would like to just plug it into my computer directly. #2 it will not scan into my computer. it did originally … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Brand new HP Envy 7640. Can''t change from German. No
Brand new HP Envy 7640. Can''t change from German. No language option screen at install have tried other option but no success. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
RE: HP Envy 7640 - Can not turn off two sided function. Also
RE: HP Envy 7640 - Can not turn off two sided function. Also most concerning problem 1. Often print image does not print comes out with blank page. 2. Very often print image is OK however only part of… read more
Moses C
Moses C
Bsc
764 satisfied customers
My printer number is HP Envy 7640 that I bought at Best Buy
Hi John. My printer number is ***** Envy 7640 that I bought at Best Buy and I need to order ink but I don't know which Ink to order. Can you help me? … read more
Benimur
Benimur
Senior Technician
Associate Degree
13 satisfied customers
Thank you! I purchased my HP ENVY 7640 just 15 days ago,
Thank you! I purchased my HP ENVY 7640 just 15 days ago, direct on-line from HP. It installed properly and prints properly. The problem is intermittent and very scary. When printing, just as the paper… read more
Sudipto
Sudipto
Engineer
High School or GED
1,163 satisfied customers
The ADF rollers no longer work. I always get an error when
The ADF rollers no longer work. I always get an error when trying to scan something via the ADF. It also seems that the first roller makes it difficult to feed the document in as far as it used to all… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
I have hooked up my new HP Envy 7640, but when I try to
I have hooked up my new HP Envy 7640, but when I try to print, it says that the printer is offline. What do I need to do to get it online? … read more
Shefin
Shefin
Printer and Office Equip. Specialist
3,781 satisfied customers
Trying to insert new black ink. Is the printer off or on?
trying to insert new black ink. Is the printer off or on? … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,326 satisfied customers
My Multifunction Printer,Copier, Scanner HP ENVY 7640
My Multifunction Printer,Copier, Scanner HP ENVY 7640 e-All-in-one Series … read more
Richard
Richard
Technician
47,180 satisfied customers
I bought new HP ENVY 7640 coupled mos.ago. Went through set
Hi. I bought new HP ENVY 7640 coupled mos.ago. Went through set up. Been printing, but few problems. We\hen go into HP Support it does not recognize, but still recognizes old 7r520 … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I have an HP Envy 7640 that is linked via wifi to my hp
I have an HP Envy 7640 that is linked via wifi to my hp laptop that runs windows 10. I cant make either the fax or scan functions work on the printer. … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
562 satisfied customers
Hewlett-Packard - Enterprise WSD Multi-Function Printer,
Hewlett-Packard - Enterprise WSD Multi-Function Printer, Multi-Function Printer, Other hardware - Null Print - HP ENVY 7640 series - Error 0x800f020b … read more
Richard
Richard
Technician
47,180 satisfied customers
I can't get the automatic two sided printing to work on my
I can't get the automatic two sided printing to work on my hp envy 7640 … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Recently changed the ink cartridges in my printer (HP ENVY
recently changed the ink cartridges in my printer (HP ENVY 7640 all in one) printer now refuses to print...fax mode appears on screen followed by "printer fails to respond" … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x