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I had to reinstall things because .... Now I can print, but…

Customer Question
I had to reinstall...

I had to reinstall things because .... Now I can print, but Epson scan says that it cannot communicate with the scanner. It is over the LAN

Technician's Assistant: What is the machine's exact make and model? And can you guesstimate how old it is?

Epson stylus sx620fw

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC windows 10

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Things have worked just fine for a couple of years, but we had a local power outage in the neighborhood and that messed up my PC.

Submitted: 9 months ago.Category: Printers
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Answered in 5 minutes by:
11/20/2017
Technician: Richard, Technician replied 9 months ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,537
Experience: Printer and scanner problem resolver for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

To clarify, you are trying to connect to it over the wireless network correct?

Please let me know

Thank you

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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