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PRINTER PRINTS WITH TOO MUCH MAGENTA TINT IN ALL IMAGES. HP…

PRINTER PRINTS WITH TOO...

PRINTER PRINTS WITH TOO MUCH MAGENTA TINT IN ALL IMAGES

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

HP OFFICEJET PRO 8500 FROM 2009

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

MICROSOFT WINDOWS 10....STARTED LAST WEEK...CHANGED ALL INK CARTRIDGES ...NO IMPROVEMENT

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Answered in 5 minutes by:
11/20/2017
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,537
Experience: Printer and scanner problem resolver for over 15 years
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,537
Experience: Printer and scanner problem resolver for over 15 years
Verified
Richard and 87 other Printers Specialists are ready to help you
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Customer reply replied 8 months ago
no still problematic

Thank you

Click this link

download.teamviewer.com/download/TeamViewerQS.exe

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Ask Your Own Printers Question
Customer reply replied 8 months ago
311(###) ###-####
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Richard
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,537
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Experience: Printer and scanner problem resolver for over 15 years

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